Did you know that in the past 3 years, 211 participants from 31 countries have taken this course with IATA?
About
Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort.
Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp and baggage claim procedures.
Course format
Prerequisites
- Recommended level is Intermediate and Management
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.
Next class
Aug 28 - Aug 30, 2017 - Germany, Frankfurt (FRA-RTP)
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3 additional classes are scheduled. See all
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What you will learn
Upon completing this course you will be able to:
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Identify main problems in your baggage handling
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Analyze the impact of mishandled baggage for stakeholders
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Measure the performance of a handling system at an airport or outstation
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Improve baggage handling processes and infrastructure
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Identify planning requirements and airport infrastructure improvements
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Discuss solutions based on best practices, using IATA’s experience with industry-wide projects
Course content
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Airport types and airline requirements
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Processes within passenger terminal operations
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Operating characteristics of Baggage Handling Systems (BHS)
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Lost and mishandled luggage
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Slow processing
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Infrastructure planning and processes
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Measuring efficiency and performance
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Managing baggage handling teams
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Outstation operations and control
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Improving existing systems and processes
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Contingency towards uninterrupted services
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Future developments in BHS
Download full outline and schedule
Activities:
Who should attend
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Airport Operations Managers
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Station Managers
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Baggage Handling Supervisors
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Airport Development Specialists
Certificate awarded
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step toward earning an IATA Diploma in:
Additional information
About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More
Subject areas