About

Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations.

Available as: Classroom & In-Company course
Duration: 4 days (32 hours)
Recommended level: Professional
Prerequisites: none

What you will learn

Upon completing this course you will have the skills to:

• Apply the latest exchange/reissue and netting procedures
• Manage Miscellaneous Charges Orders (MCOs) in an electronic environment
• Handle different refund requests
• Determine when endorsements are necessary in an electronic ticketing environment
• Re-price tickets using either historical or current fares and exchange

Course content

• Changes in fares and rules/fare guarantee
• Monetary ticketing entries
• Voluntary rerouting (totally unused tickets and partially used tickets)
• Exchange/Reissues: with ADC / No Additional Collection (ADC) / with refundable balance
• Accepting MCO/MPD/EMDs for additional payment

Who should attend

This course is recommended for:

• Tariff managers
• Sales and ticketing executives
• Fares and ticketing instructors
• Senior interline billing specialists

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training

We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Registered Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.