About

Do you have the skills you need to react swiftly in a crisis?

This course helps you to address security vulnerabilities in your organization and handle the aftermath of a crisis. Improve your understanding of risk management and understand how to prepare a risk assessment of your organization by correctly assessing and quantifying threat. Learn how to minimize risk by reviewing current threats to the aviation industry.

When the unexpected does happen, it is important to be prepared. Explore the causal factors that lead to a crisis and gain the skills you need to respond quickly and effectively. Equip your facility and staff by developing a crisis plan, gathering an emergency response team, and preparing a crisis center. Improve your communication skills when faced with external parties, such as the media.

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: At least three years of managerial responsibility including international exposure.

What you will learn

Upon completing this course you will have the skills to:

• Analyze emerging trends in attacks against civil aviation
• Identify areas of vulnerability within your organization
• Prepare a risk assessment for your organization
• Report and recommend countermeasures
• Develop a crisis management plan for your organization
• Improve your communication skills both internally and externally during a crisis

Course content

Risk Management

Intelligence analysis

• Restrictive or open-sourced intelligence gathering
• Developing a risk assessment plan

Reporting risk assessment findings

• Standardizing reports
• Internal and external communication

Evaluating aviation security countermeasures

• Quality control
• Event analysis
• Awareness training

Identifying areas of vulnerability

• Personnel and equipment
• Quality control

Assessing the vulnerability of facilities

Applying and integrating risk management (ISO 31000-2009)

Crisis Management

Crisis management planning

• Incident investigation and reporting
• Crisis control areas

Developing communication skills

• Negotiating
• Public speaking

Applying resource management

Understanding the role of human error

Analyzing threats to civil aviation before and after 9/11

Download full outline (pdf)

Activities:

Build risk management plans through various activities that include:

• Team exercises
• Group discussions

Participants sit a final exam at the end of the course.

Who should attend

This course is recommended for managers in:

• Airline, airport and civil aviation
• Legislation and administration
• Insurance and aviation security consultation

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participant obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More

Further training
Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.