About

The purpose of this course is to create a new level of teamwork awareness and increase participants’ ability to work with others, in a collaborative and effective fashion, while continually building teamwork within their organization. Participants will learn how to build trust with peers and plan strategies to manage stakeholder interaction and engagement. Through the Harvard Business Publishing Change Management simulation, participants experiment with different strategies for effective change management and explore power, influence and resistance to change while attempting to persuade key members of an organization to adopt a change initiative.

Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

What you will learn

Upon completion of this course you will be able to:

• Navigate team dynamics and challenges.
• Play an active role in being a part of a high performing team.
• Improve decision making, identify opportunity, face challenges and conflict more effectively using collaborative techniques.
• Communicate efficiently as a team player knowing what strengths you bring to the team.
• Assess and mitigate the effects of change within an organizational environment and their impact on your team.
• Plan and manage a stakeholder engagement strategy that integrates cross-functional perspectives and needs.
• Exercise influence within your organization and stakeholder environment.

Course content

• Transition from individual to team performer
• Increased self-awareness of one’s strengths
• Using cooperative skills to improve team performance
• Ability to adapt to change and lead through VUCA (Volatility, Uncertainty, Complexity, Ambiguity)
• Change management phases and strategies
• Building trust with stakeholders
• Stakeholder influence and communication

Download full outline and schedule

Activities

• Individual reflection
• Group exercises
• Collaborative tools to support performance, decision making and change
• Change management simulation

Who should attend

This course is recommended for:

Team members seeking to improve their methods of working together, improve their teams’ effectiveness and work better with their peers.

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Additional information

About IATA Classroom Training
We train more than 10,000 aviation professionals annually through our global network of IATA Training Centers, Regional Training Partners, and in private in-company sessions. Our 200+ classroom courses are developed using IATA’s unique industry insight and delivered by IATA Instructors, experts in their fields. More