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New Year Message from the Director

2014 in review

I would like to take a moment to reflect on 2014 as the year saw some important accomplishments at ITDI, most notably in our quality department.

Last year, we formalized the implementation plan for ISO certification, as well as for our Quality Management System. We also successfully implemented two of the four levels of the Kirkpatrick training evaluation model, a valuable tool for improving the effectiveness of our training that we will fully implement in 2015.

Our trainee satisfaction rate continues to improve thanks to our efforts. In 2014, 92% of our clients said they would recommend our courses to their colleagues; a surge of almost 10 percentage points over previous years.

I am proud of these accomplishments. However our work is not yet complete. We have big plans to make our training even more accessible, effective and user-friendly, leading to a better return on investment for our clients.

Developments scheduled for 2015 include

30+ new training programs

To keep pace with the rapid growth and developments in the training and aviation industries, we will introduce approximately 40 new programs. To find out more about all of our training programs, download our new 2015 Catalogue.

New training locations

We are opening new fully equipped IATA Training Centers in Amman, Buenos Aires and Jakarta.

Strengthened relationships

To strengthen cooperation and standards within our industry, we will partner with esteemed industry and academic organizations such as ENAC, ACI, EUROCONTROL and SITA, to deliver high-quality, targeted training.

New training standards with I-TRAIN

We will expand our I-TRAIN partnership with ICAO to include onsite training. We will also engage key industry partners to define and formalize the criteria for Professional Designation in key aviation job areas.

Virtual simulation programs

Building on the popularity of the Air Mercury™ simulation program, we will release new virtual simulation content for our Airport Strategic Management course. The use of virtual simulations will be extended to other programs later in the year, including: Airport Route Development and Commercial Management and Airport Master Planning.

Virtual classroom trials

Applying virtual presence technology, we will launch a “virtual classroom” where students can participate in online classes, and interact with the instructor and other students in real time.

And more to come...

Stay tuned for future editions of the IATA Training e-Newsletter for updates on each of these initiatives and more. Or, follow us on Facebook, LinkedIn and Twitter for IATA Training updates.

Let me close by thanking the nearly 100,000 loyal clients who have trained with us in 2014. On behalf of the team, I wish you much success and hope to welcome you back in 2015.

Victor de Barrena
Director, IATA Training and Development Institute

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Additional information

© International Air Transport Association (IATA) 2015. All rights reserved.