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New and Updated Programs in 2015

IATA Training continually innovates to keep pace with the rapid growth and technological advancements that are the hallmarks of the aviation industry. Download our new IATA Training catalogue for 2015 to review 40 new training programs covering many of today’s hot-button issues. Here’s a sample:

Air Navigation Services

Air Navigation Services

Global Airport - Collaborative Decision Making
(Classroom and In-Company, 4 days)
Centered on a collaborative approach, this course provides techniques to enable airport and aircraft operators, ground handlers and air navigation service providers to optimize airport capacity through the clear and timely exchange of information.


Special introductory offer: Register for our course in Madrid, Spain (17 March - 7 April 2015) and save 30%. Register with the code: TCVT37-48093

Performance-based Navigation Operational Approvals (Classroom and In-Company, 5 days)
The only course of its kind available on the Performance Based Navigation (PBN) approval process from the perspective of state regulators and the air operators; learn practical solutions for successfully implementing PBN.

Special introductory offer: Register for our course in Miami, USA (16-20 March 2015) and save 30%. Register with the code: TCVT38-48086

View the full list of courses in the Air Navigation Services program.


Airline Business Management

Airline Business Management

Airline Business Models and Competitive Strategies-Air Mercury™ Simulation Program  UPDATED
(Classroom and In-Company, 5 days)
Working in teams while using the latest simulation technology, explore the interrelated factors that affect airline profitability. Come away with a better understanding of competitive market dynamics and improve your problem solving and decision-making skills.

Next classes:
2 – 6 March 2015, Lagos, Nigeria
6 – 10 April 2015, Singapore

View the full list of courses in the Airline Business Management program.


Airport Planning, Operations and Management

Airport Planning

Airport Strategic Management
(Classroom and In-Company, 10 days)
Following very positive feedback on our Air Mercury Simulation Program, we are introducing the same simulation technology to courses in the field of Airport Management. This first course, Airport Strategic Management, allows participants to understand what it takes to lead an airport to success.

Next classes:
22 June – 3 July 2015, Athens, Greece
17 – 28 August 2015, Montreal, Canada

Airport Route Development and Commercial Management  UPDATED
(Classroom and In-Company, 5 days)
This newly updated course shows how to design and implement a development strategy for two key revenue generators: routes and commercial management. Through intensive in-class exercises, participants will learn the right mix of services to satisfy customers, airlines and the bottom line.

Next classes:
16 – 20 March, Geneva, Switzerland
13 – 17 April, Hong Kong, Hong Kong SAR

View the full list of courses in the Airport Planning, Operations and Management program.


Aviation Finance and Accounting

Aviation Finance and Accounting

Revenue Accounting and Control Optimization  UPDATED 
(Classroom and In-Company, 3 days)
This workshop touches on the key areas for enhancing the Passenger Revenue Accounting and Control (PRAC) function. Improve performance by learning how to implement Activity-based Management.


View the full list of courses in the Aviation Finance and Accounting program.


Aviation Law and Regulations

Aviation Law and Regulations

Aviation Law and Policy in the European Union (EU) and Asia-Pacific (ASPAC): Liberalization, Competition and Consumer Protection (Classroom and In-Company, 3 days)
Benefit from a hands-on approach to key topics including: liberalization of market access through multilateral agreements; competition issues relating to joint venture and alliance agreements; and consumer protection developments.

Special introductory offer: Register for our first course in Seoul, South Korea (23-25 February 2015) and receive a free pass to the IATA Legal Symposium 2015 in Seoul following the course (25-27 February 2015).

View the full list of courses in the Aviation Law and Regulations program.


Aviation Performance & Management

Aviation Performance

Business Ethics (Classroom and In-Company, 3 days)
Gain a broad understanding of business ethics and learn how to apply an ethical code of practice to influence behavior and contribute to bottom line performance. Participants will create their own business ethics code of practice during the course.

Next classes:
20 – 22 April 2015, Miami, United States
16 – 18 June 2015, London, United Kingdom

Effective Writing Skills (Classroom and In-Company, 3 days)
Good writing skills are a great asset no matter what your job. Learn how to communicate clearly, concisely and effectively in emails, reports, sales proposals, presentations and more.

Next class:
13 – 15 July 2015, London, United Kingdom

Lean Six Sigma Green Belt Lite – Level 1 (Classroom and In-Company, 5 days)
Enhance your technical problem-solving skills to successfully participate in Six Sigma implementation projects. This course is the first of three required for Green Belt certification.

Next classes:
27 April – 1 May 2015, London, United Kingdom
13 – 17 July 2015, Geneva, Switzerland

Lean Six Sigma Yellow Belt (Classroom and In-Company, 3 days)
Offered in cooperation with Six Sigma Canada, this course provides an overview of Lean Six Sigma methodology and the Seven Basic Tools to support improvement projects. Successful completion of this course will earn Yellow Belt certification.

Next classes:
3 – 5 August 2015, Singapore
24 – 28 August 2015, Geneva, Switzerland

View the full list of courses in the Aviation Performance & Management program.


Aviation Safety

Aviation Safety

Root Cause Analysis (Classroom and In-Company, 5 days)
Learn the investigation and analysis techniques essential for compliance with ICAO and EASA Safety Management System (SMS) requirements as well as with IATA’s IOSA and ISAGO audit programs. This course provides instruction on problem-solving and corrective actions that can reap immediate benefits.


Next classes:
2 – 6 March 2015, Istanbul, Turkey
9 – 13 March 2015, Miami, United States

Safety Risk Management  UPDATED 
(Classroom and In-Company, 3 days)
During this course, participants will review their safety risk management processes in accordance with ICAO safety performance requirements. Learn how to improve operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage.

Next classes:
31 March – 2 April 2015, London, United Kingdom
3 – 5 June 2015, Singapore

View the full list of courses in the Aviation Safety program.


Aviation Security

Aviation Security

Passenger Data Program (Classroom and In-Company, 3 days)
Unique in the marketplace, this course is in accordance with the joint ICAO/WCO program. It answers questions about API and PNR data, as well as the many standards used to transmit them. Working from the API-PNR Toolkit, practical exercises will help build a data program in accordance with international standards.


Next classes:
2 – 4 June 2015, Singapore
7 – 9 September 2015, Madrid, Spain

Aviation Cyber Security (Classroom and In-Company, 3 days)
Increase your awareness of common cyber-attack methods and potential vulnerabilities unique to aviation systems. Using case studies and demonstrations developed by IT experts, this in-depth training is in accordance with the IATA Cyber Security Toolkit.

Next classes:
20 – 22 April 2015, Geneva, Switzerland
27 – 29 July 2015, Miami, United States

View the full list of courses in the Aviation Security program.


Cargo and Dangerous Goods Regulations

Cargo and DGR

Live Animal Regulations for Airport Check-in Staff
(eLearning, 2-3 hours)
A unique eLearning course providing detailed information on IATA Live Animal Regulations for airport, airline and ground operations check-in personnel, learn how to ensure that live animals are checked-in properly to protect their safety and welfare on the ground and in the air.

Unit Load Device Regulation (ULDR) Complete Level Training (Classroom and In-Company, 3 days)
Personnel directly involved in ULD operations are required to train regularly on topics relevant to their job responsibilities. This comprehensive course covers all regulated operational topics.

Next classes:
18 – 20 February 2015, Miami, United States
2 – 4 March 2015, Hong Kong, Hong Kong SAR

IATA-Embry-Riddle Supply Chain Management Certificate (two courses over 12 months)
This certificate consists of two courses: IATA’s Cargo Introductory and Embry-Riddle’s Integrated Logistics Management, combining IATA’s practical know-how with Embry-Riddle’s expertise in the systematic management of activities associated with the delivery of goods and services.

Pharmaceutical Handling Diploma (four courses over 24 months)
Understand international regulations, national guidelines and operational best practices to handle temperature-controlled shipments; and learn how to build specialized pharmaceutical services into your daily operations. The four required courses are:

  • Temperature-controlled Container Operations (classroom, 2 days)
  • Risk Management for Temperature-controlled Cargo (classroom, 3 days)
  • Audit and Quality for Temperature-controlled Cargo (classroom, 5 days)
  • Temperature-controlled Cargo Handling (classroom, 3 days)

View the full list of courses in the Cargo and Dangerous Goods Regulations program.


Ground Operations

Ground Operations

In 2015, a number of IATA Ground Operations courses will be enhanced with practical on-site visits. One such example is a visit to the Frankfurt airport in partnership with FRAPORT, who will become a Regional Training Partner in 2015.

View the full list of courses in the Ground Operations program.



Travel and Tourism

Travel and Tourism

SMART Course (Selling and Managing Airline Reservations and Travel) (eLearning, approx. 65 hours)
Learn how to make and manage bookings for flights, hotels and car rentals in the most widely used reservation booking systems: Amadeus, Galileo and Sabre. This training features a GDS simulation program which avoids the need to subscribe to live GDS access. Register for the courses by clicking on the links below.

Selling and Managing Airline Reservations and Travel in Amadeus (SMART Amadeus)
Selling and Managing Airline Reservations and Travel in Galileo (SMART Galileo)
Selling and Managing Airline Reservations and Travel in Sabre (SMART Sabre)

Passenger Fares & Ticket Alterations (eLearning, approx. 40 hours)
Developed for travel professionals with basic ticketing knowledge, this unique course is an opportunity to master complicated fare construction and ticket alterations. Study ticketing procedures and learn how to amend Electronic Ticket Records when customers change their travel reservations. Gain the skills to exchange and reissue tickets, process refunds, and collect rebooking fees.

View the full list of courses in the Travel and Tourism program.

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© International Air Transport Association (IATA) 2015. All rights reserved.