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    Email & Website Fraud Protection

    All organizations are vulnerable to online fraud. While IATA uses a sophisticated strategy and tools to prevent fraud attacks, fraudsters still find ways to bypass these efforts. To help mitigate fraudulent activities, it is important that IATA stakeholders understand how to identify fraud so it can be reported to IATA's fraud prevention team. Below you will find examples of online fraud and guidance on how to report it.

    To report fraudulent activities, contact information.security@iata.org

    Latest fraud activity

    Please advised that fraudster are sending fraudulent emails througt the extensions "co.za" or "com.za"

    Fraudulent e-mails using the following domains have been targeting stakeholders across all regions:

     iata@iata-invoice-online.org reply to revenue@iata-payment-online.org

    Do not respond to messages originating  from these domains, delete them and report any further activities to information.security@iata.org  Please remain vigilant as well on calls issued by fraudsters (e.g. Lora Gomez)

    Please be cautious IATA doesn't communicate through the domains: @gmx.com, @yahoo.com, @gmail.com, @usa.com, @accountant.com or outlook.com

    Email fraud Website fraud Recognize & report FAQ

    Email is one of the most frequent fraud techniques. Fraudsters posing as IATA often target travel organizations and other industry stakeholders with the intention of extorting money. Read more about fraudulent email techniques with the IATA Fraudulent emails warning (pdf)

    IATA stakeholders have experienced the following types of email fraud:

    • Phishing: emails purporting to be from legitimate organizations asking individuals to reveal confidential information such as passwords and bank details
    • Spoofing: Email addresses disguised as IATA domains (such as accounts@iata.org) to hide sender address

    Recurrent fraudulent email domains

    Below is a list of current scams, please ignore and delete messages from these addresses:





    CustomerCare@iataglobal.org reply to iatacustomercarre@gmx.com


    audit@iata.com reply to tayylormatt@gmail.com




    finance@iata-payment-online.org reply to account@iatacollections            


    ​Report fraud

    To report fraudulent e-mails, fraudulent websites, or if you have any questions relating to fraudulent activities with a reference to IATA, please contact information.security@iata.org

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