IATA works tirelessly to improve the travel experience for passengers. On this page, you will find out what IATA is doing to make your journey as safe, secure, efficient, and environmentally-friendly as possible.
Before you fly
Visas, vaccines, customs: prepare for your trip with customized information from our
Luggage: make sure to have it all right. Check the advice provided on
cabin and checked luggage. And particularly, see all what you need to know about dangerous goods, such as lithium batteries and electronic cigarettes.
Are you traveling with your pet or planning to ship your animal? Check out our
pet corner for recommendations on the choice of a container and the preparation of the animal.
After your trip
Should you have experienced a problem on your flight, you may be entitled to compensation. IATA is not a regulatory body, and cannot intervene in service disputes or other commercial matters involving airlines or agents and their customers. For any issue, consumers should approach the respective airline or agent directly. You will find their contacts on their respective websites:
You can also see the
e-ticketing legal notice that lists your rights, and further resources can be found in these
traveler frequently asked questions and passenger rights.
The Passenger Experience of the future
fun video provides a vision of what the end-to-end air travel experience can look like in just a few years' time.
Pilot projects and initiatives like the
New Distribution Capability (NDC) aim to create universal standards for the air travel industry. We are
Simplifying the Business and making things simpler for you.
Passenger Rights - an important policy issue
We support airlines in looking after their passengers with lobbying activities to harmonize legislations, and ensuring passenger protection without adding complexity to air transport. Read more on our
Passenger Rights policy activities.
Flying and the environment
Aviation produces around 2% of the world’s manmade CO2. Airlines will take part in a global carbon offsetting scheme as the industry heads toward carbon-neutral growth. By 2050, aviation will reduce its carbon emissions 50% compared with 2005. More on aviation and the environment at
Did you know?
Close to 63 million people are employed worldwide in aviation and related tourism. Of this, about 10 million people work directly in the aviation industry. Aviation is a critical factor in global economy. Fly on! More figures that illustrate the
impact of aviation on the global economy.
Safety is our #1 priority
Every day, approximately 100,000 flights take to the sky and land without incident. In 2015, more than 3.5 billion people flew on 37.6 million flights. There were no jet hull loss accidents that involved passenger fatalities. Getting on an aircraft is still among the safest activities that one can do.
See what IATA does to
improve safety even further.
SkyZen is a new mobile app for passengers to monitor their health and wellbeing before, during and after a flight. It's used in conjunction with a ‘Jawbone’ fitness wristband. Learn more about our