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Simplifying the Business while providing passengers with personalized choice of products and services
Why closing gaps in the Tokyo Convention will be a deterrent to unruly passenger behavior.
The trusted source to prepare and document dangerous shipments in compliance with international regulations.
Improve baggage performance. From quick wins to strategical options, custom solutions for airlines, airports and ground handlers.
We’re adding new IATA training centers, partner locations and distance learning options to bring our training closer to you.
Join airlines' CFOs in Abu Dhabi 17-18 Sept to discuss latest trends in Revenue Accounting, Treasury, Fraud Protection & Risk Management
In his State of the Industry address, Tony Tyler shared his reflections on the 100th anniversary of civil aviation
Industry case studies, challenging simulation programs and hands-on, practical training will help you maximize your potential as a manager across all areas of an airline.
Elabore un plan empresarial para dotar a la línea aérea virtual de la IATA, Air Mercury, de rentabilidad y viabilidad a largo plazo.
Learn how to deliver security training to your air crew and ground personnel with this interactive train the trainer program.
It is vital that cabin crew know how to react swiftly to an in-flight emergency. This course combines practical exercises with supporting methodology to help you build interactive and effective security training. With the help of an actor, participate in simulations and live situational exercises to see first-hand how they can improve staff response to in-flight threats.
Gain an understanding of the key principles in running an airline.
Analyze various airline strategies and business models, and learn how they are managed and operated in a competitive global environment. Explore the issues driving the aviation business, recognize factors in successful airline performance, gather best practices from industry experts and learn the latest airline management issues.
Construct a business plan to return IATA's virtual airline, Air Mercury, to profitability and long-term viability.
Within a team of airline professionals, strategize network and fleet development, new schedule creation, branding decisions, product definition, and marketing strategy. The Air Mercury simulation tool will then evaluate the success of your team’s plans and decisions.
To demonstrate you can bring stability and viability to the airline, your team will be asked to justify and defend its plan in front of a panel of industry experts representing Air Mercury's board of directors.
Past participants know this course as Airine Management Integration: Air Mercury.
Understand what it takes to lead an airline to success through this dynamic learning environment!
The Air Mercury simulation program used in this course was developed with leading academic institutions Cranfield University and Delft University of Technology. The program provides a series of exercises to help airline management teams understand competitive market dynamics and improve problem solving and decision-making skills.
Work in teams to explore the interrelated factors affecting airline profitability. Using the latest simulation technology, test your skills while competing for market share at a virtual airline. See the impact of your chosen business strategies in performance reports generated at the end of each day.
Past participants may know this course as "Air Mercury - Next Generation".
Learn how to exceed your customer’s expectations!
Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Improve the way your employees handle customer interactions and emergency situations, and learn how to develop a customer service culture in your team. With the help of industry case studies and hands-on exercises, build your own strategy proposal during the course.
Take an insider look at today's leading distribution models and strategies, while gaining tools to optimize your company’s distribution processes.
Through a series of business cases and exercises, learn how to implement an efficient distribution strategy that leverages both traditional marketing and e-commerce resources.
This course is the updated version of Managing Distribution Channels and Costs.
Identify key elements in analyzing the financial performance of your airline.
Analyze and control your airline's financial performance.
Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn to incorporate necessary procedures to maintain a viable cost reduction program within your organization.
Growing uncertainty and competition in the global airline industry is forcing airlines to reinvent their marketing strategies. This course looks at the latest airline marketing and commercial trends to help you revamp your marketing practices.
As the customer becomes the central focus of airline marketing strategy, this course also provides insight into tools for assessing your target markets and developing a long-term relationship with your customer.
Learn the fundamentals of airline marketing and stay ahead of the competition!
Stay ahead of the competition by understanding and applying sound marketing principles.
Face the challenge of generating passenger traffic while business travel, world trade, and companies rapidly expand. This course uses a competency-based approach to develop your skills as a strategic airline sales professional.
Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and consultative selling techniques.
Thrive in today’s marketing environment with this crash course in social media. Explore how this user-driven technology can increase your profitability and learn successful communication strategies to apply in your airline .
Review current trends in customer choices and behavior and learn how to complete your marketing strategy with the integration of your frequent flyer program and partnerships.
La planificación de rutas requiere un conjunto complejo de habilidades para encontrar el equilibrio justo entre la programación, la demanda del mercado y los costos.
Este curso comparte las prácticas comunes de la industria para la previsión de rutas, que lo ayudaran a evaluar el rendimiento de la red de su compañía aérea, como asi analizar el potencial de ingresos de nuevas rutas. Aprenda métodos para calcular el rendimiento financiero de las diferentes rutas, la predicción de costos y los controladores de ingresos, y la planificación para el futuro desarrollo de su red.
Gain competitive advantage with this expert insight into airline revenue management. Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing.
Enhanced IOSA is the result of industry demand for a more effective IOSA audit. Under Enhanced IOSA, an Operator will be required to complete ongoing internal assessments using the IOSA Standards and Recommended Practices (ISARPs).
During this workshop you will learn how to incorporate the IOSA process into your internal Quality Assurance program, and how to ensure the following four aspects of airline operations: continued conformity with IOSA, implementation of IOSA Standards, increased reliability of quality assurance functions, and standardization of the auditing process.
Learn the fundamentals of sleep science and fatigue, the impact of fatigue, and strategies to mitigate the likelihood of fatigue-related incidents. In the aviation industry, fatigue is a significant contributor to workplace incidents which can compromise the safety of passengers.
Employees working in aviation are more prone to fatigue because they engage in shift work to serve the needs of their company. This course will increase your awareness of fatigue, introduce you to the causes of fatigue and provide you with strategies to manage fatigue effectively between flights or shifts.
Organizations having implemented or considering implementing a Fatigue Risk Management System (FRMS), will find this course a useful and cost-effective training tool for:
Incremente la satisfacción del cliente y la seguridad con las prácticas recomendadas de la industria.
Study key International Financial Reporting Standards (IFRS) used for preparing financial statements in the airline industry.
Understand the IOSA Program and its aims as well as the auditing methodology and techniques.
Manage aviation quality with a systemic, process-driven approach. Increase customer satisfaction and safety following industry best practices.
Unlock the potential of your frequent flyer program and change customer behavior while maximizing revenues and profits.
Contribute to your company’s success by developing a profitable network fleet plan and an effective flight schedule. Improve your planning and management skills and understand scheduling process and tactics.
NDC is a travel industry supported program launched by IATA to address the airline industry’s current distribution limitations: product differentiation and time-to-market, access to full and rich air content, and shopping transparency.
Gain exclusive insight into the future of distribution from a member of IATA’s Distribution Data Exchange (DDX) Working Group. Learn about the latest NDC developments and pilot programs, and understand how NDC will change the way the aviation industry operates and markets its products.
People Management and Development for Airlines (PMDA) serves as a best practice guide for airlines or other training organizations to strategically implement or strengthen their existing HR processes, focused on continuous people development, enhanced internal communications and performance.
Aprenda a elaborar Sistemas de Gestión de la Seguridad Operacional (SMS) y de la Calidad (QMS) para integrarlos como procesos diarios en las operaciones de la aviación. Aprenda a integrar la gestión de la seguridad, de la calidad y del riesgo.
This workshop touches on the key optimization zones for improving the Passenger Revenue Accounting & Control (PRAC) function.
Route planning requires a complex set of skills to find the right balance between scheduling, market demand, and costs. This course shares common industry practices for route forecasting to help you assess the performance of your airline’s network and analyze the revenue potential of new routes. Learn methods for calculating the financial performance of different routes, forecasting cost and revenue drivers, and planning for the future development of your network.
Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations.
Achieve maximum accuracy in your passenger sales accounting activities.
Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document.
This course covers the IATA Standard Ground Handling Agreement section by section, giving you the foundations to write the Annex B and Service Level Agreement accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.
Join the 286 Contract Managers and Ground Operations professionals from 77 countries who have upgraded their skills with this training since 2010.
Understand the impact of SIS on miscellaneous and UATP interline billings and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG).
Understand the impact of SIS and how to prepare for its implementation, as described in the Integrated Settlement Participation Guide (ISPG).
Understand the impact of SIS and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG).
Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident.
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