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Why closing gaps in the Tokyo Convention will be a deterrent to unruly passenger behavior.
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Improve baggage performance. From quick wins to strategical options, custom solutions for airlines, airports and ground handlers.
We're adding new IATA training centers, partner locations and distance learning options to bring our training closer to you.
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Tony Tyler's remarks at AVSEC World, which took place in Washington, on 27 October
This collection of courses looks at the complex network of markets, businesses, and organizations that make up the aviation industry.
Benefit from IATA's unique vantage point in air transport economics. Examine key issues and concepts including how regulatory and state policies affect the aviation value chain and airline profitability.
Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations.
Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.
Under the Chicago Convention, ICAO has been mandated with the gathering of aviation statistics from contracting States since 1947. This data is used to derive trend level indicators to support the sustainable development of civil aviation activities, concentrating on safety, efficiency and environmental protection.
IATA gather aviation statistics directly from airlines,supporting various airline industry initiatives while monitoring the industry's performance in terms of traffic, employment, financial results, environmental protection and safety.
Statistical data are compiled by airlines, airports and civil aviation authorities applying international standards. Aviation statistics are widely used throughout the industry, ranging from monitoring global industry performance, to detailed network planning and competitor benchmarking.
Understand the difference between the data gathered by different international organizations such as ICAO, IATA and ACI, and be able to leverage this global knowledge to give your organization a competitive edge.
Gain a comprehensive overview of the air transportation industry plus management and presentation skills to boost your career.
Understand how the airline industry works with this introduction to its commercial, financial and regulatory structures.
If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Learn about the internal organization of airlines, the airport environment, and the external bodies that regulate them to understand what shapes airline strategies.
Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.
This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.
Take this first step to becoming an airline cabin crew member while developing your management skills.
This training program combines IATA's trusted Airline Cabin Crew course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
This training program combines IATA's trusted Airline Customer Service course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Stay ahead of the competition by understanding and applying sound marketing principles.
Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability.
Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed.
The aircraft servicing and ground handling basics you need to start a career on the ramp.
Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp.
Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations.
Developed in partnership with Berlitz Languages, Inc., this complete language training solution provides interactive instruction to ensure your staff meets ICAO-set Aviation English requirements and communicates effectively on the job.
Course material is based on real workplace situations, from daily operations to emergencies, and provides multiple practice scenarios for participants to improve their Aviation English skills.
All training is delivered by native English-speaking Berlitz instructors who are fluent in standard ICAO phraseology.
Learn how to use advocacy to shape current aviation policy and positively influence your organization’s business objectives. During this one-day intensive course you will have opportunities to practice basic advocacy skills and develop campaign plans around the issues that matter to you.
This course shows you how to use advocacy to shape current aviation policy and positively influence your organization’s business objectives. Through case studies, classroom discussions and role playing, you will have opportunities to practice basic advocacy skills and develop campaign plans around the issues that matter to you. You will also benefit from a series of guest lectures from experienced airline and legal professionals.
This is an intensive course requiring pre-course assignments and preparation.
Today’s travelers are better informed about geography. They expect their travel consultant to have more information and knowledge about travel geography than they do. Continually learning as much as possible about geography to stay current is probably the most important investment for travel professionals.
By studying this course you will gain confidence in your ability to sell destinations, answer common questions asked by travel customers and provide valuable advice that customers are willing to pay for.
Geography is central to tourism as travelers take into account the travel time, routing, and local climate when choosing a vacation destination. In order to successfully sell travel products, you need to understand what drives tourist decisions and what geographically sets places apart. Study world geography and time zones to better advise clients on travel destinations and tours, and explore different regional modes of transport to offer customized travel itineraries.
Lograr una optima comprensión del Sistema de Transporte Aéreo.
Desarrollar la capacidad técnica (el conocimiento de la industria de la Aviación así como los principales principios y practicas de liderazgo y gerencia), habilidades de las personas (la capacidad para motivar e inspirar a los empleados), habilidades conceptuales (su habilidad para organizar y poner las cosas en su lugar), criterio (habilidad para una adecuada toma de decisiones) y la habilidad de preparar presentaciones y conferencias eficaces.
Acquérir une solide connaissance de l'industrie du transport aérien et de sa gestion, tout en améliorant votre capacité de vous exprimer et de progresser ainsi dans votre
Control and supervise an airline station in a self-handled or outsourced environment.
The cargo industry is truly global, providing exciting opportunities to work with people from around the world. This course will prepare you with the relevant English vocabulary and terminology you need to know to work in this industry and communicate in day-to-day operations.
This course will help participants and organizations understand the function, role and importance of developing and implementing a Safety Management System (SMS).
Start with the essentials. Learn everything you need to know to launch a career in the airline industry.
Start with the essentials to launch a career in the airline industry.
La connaissance de l’industrie du voyage et de ses produits est importante, mais elle ne suffit pas à assurer la pérennité et la croissance de l’entreprise. Le niveau de satisfaction de la clientèle influence les décisions d’achat et la fidélisation. L’objectif de ce cours sur le service à la clientèle est de présenter les stratégies essentielles pour faire en sorte que le contact de première ligne avec le client constitue une expérience positive et mémorable.
Les professionnels du voyage font face aux défis que représentent l’innovation technologique constante et les attentes toujours plus élevées en matière de service à la clientèle. Les consommateurs de voyages ont accès à une grande quantité d’information en ligne. Internet offre aux voyageurs des options concurrentielles d’achat de voyages en libre-service. Ce cours enseigne ce qu'on entend par service à la clientèle dans l'industrie du voyage, soulignant l'importance de maintenir la clientèle existante tout en attirant de nouveaux clients. Il examine également les compétences fondamentales de communication menant à des interactions agent-client positives. Le cours recommande des moyens pratiques pour rester en contact avec les clients pendant qu’ils voyagent et pour fidéliser la clientèle.Faire face à des clients difficiles ou mécontents représente un défi pour tous ceux qui assurent le service à la clientèle, et l’industrie du voyage n’échappe pas à cette règle. Nous proposerons un modèle à suivre lorsqu’on est confronté à un client en colère. Enfin, nous aborderons le problème du stress au travail et nous suggérerons des stratégies pour aider les professionnels du voyage à y faire face.
Improve your management skills in accounting, negotiation, marketing, and product development.
Build your management skills in accounting, negotiation, marketing, and product development through IATA and Harvard ManageMentor courses.
Learn how aviation contributes to economic progress, social development and environmental stewardship. Sustainability is the way forward for aviation to be safe, efficient, affordable, responsive and healthy.
Learn about the latest trends in tourism and how sustainable tourism is leading the way in all areas of the industry.
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