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The IATA Wings of Change (WoC) brings together the leaders of the air transport industry in Latin America to debate issues critical to the region.
Tony Tyler's industry highlights speech to some 100 journalists who gathered in Geneva on 10 December
Cargo handling is performed at thousands of airports all over the world by hundreds of companies, big and small. This poses a high potential risk for deviations in quality of handling. IATA actively drives the development of ground handling operations standards, best-practice processes and procedures and promotes global consistency and harmonization.
IATA works to drive efficiency in all areas of cargo operations. The integration of those efficiencies into operations plays an increasingly critical role for today’s air freight industry.
With a plan aligned to Cargo Committee's priorities, working with the Ground Handling Council and other sub-groups, the Cargo Operations Advisory Group (COAG) brings together cargo handlers and airlines involved in cargo operations. Its objective is to develop best-practice processes and procedures to address all aspects of cargo acceptance and handling.
IATA is aware of the importance of a safe, proper and effective management, use and control of Unit Load Devices (ULDs). Over USD 300 millions are spent each year on repairing damaged ULDs, a result of poor industry awareness and training. ULDs are also the most frequent cause of damage to aircraft on the ground, according to IATA’s Ground Damage Database (GDDB).
Air mail is also an essential part of IATA's scope for cargo operations. Through the Air Mail Board (AMB), IATA works in close collaboration with the Universal Postal Union (UPU) to guarantee an efficient supply chain for the delivery of e-commerce goods as well as your regular mail.
It is obvious to all stakeholders that the transportation time from the shipper to the consignee needs to be reduced. COAG investigates this issue and started to perform various measurements to assess those areas where processes could be improved. IATA will later share its views with the Global Air Cargo Advisory Group (GACAG) members.
The IATA Cargo Facility Matrix (FCM) is a list of capabilities against which a cargo facility could be measured. Initially presented in the form of a checklist, its purpose is to enhance handling capabilities to a consistently high standard, and identify potential non-compliances in critical areas like safety or security.
Download for free the Facility Capabilities Matrix Checklist to self-assess and verify the current capabilities of your facilities.
The FCM keeps in mind the existing framework for audits and assessments such as:
To investigate this validation model, IATA is looking for volunteers who would be ready to be assessed by a COAG member carrier to understand the full extent of value the FCM.
The primary purpose of a Service Level Agreement (SLA) in the air cargo environment is to measure critical elements of service in order to manage the customer expectation. It ensures a consistent delivery of operational standard as contractually agreed.
IATA is looking for volunteers ready to launch the template as a mutual and joint exercise. Contact us if you are interested.
The Cargo Recommended SLA is comprehensive document for local procedures, contractual items, station startup requirements and more. The new SLA background also provides an implementation guide easy to understand. The document focuses on three axes:
The IATA Ground Operations Manual (IGOM) is your current source for the latest industry-approved standards harmonizing ground handling processes and procedures for frontline personnel.
Today, ISAGO uses the scope of the IATA Ground Operation Manual (IGOM), and contains 21 topics related to cargo safety working instructions out of 85 core cargo handling topics currently found in the airlines cargo operations manuals.
COAG is investigating the possibility to extend the IATA Safety Audit for Ground Operations (ISAGO) audit to the core Cargo Operations. This would allow for standardization and not overly burden the industry in creating a new audit.
Since 2012, the industry showed their desire for stand-alone instructions on Cargo Handling. COAG has started to draft a standardized IATA Cargo Handling Manual (CHM) upon which an enhanced ISAGO could be based.
Airport Handling Manual (AHM)
IATA Ground Operations Manual (IGOM)
Air Cargo Operations Oversight for Airports (Classroom, 4 days)
Cargo Warehouse Operations (Classroom, 4 days)
ULD Handling Fundamentals (Classroom, 3 days)
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