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IATA is working to lower industry costs and improve the passenger travel experience. Our mission is to help transform the air transport value chain, covering the following areas:  

Airline Distribution

Ticketing (JPTC), Reservations (RESCOM), Passenger Tariffs, BSP Reporting, New Distribution Capability (NDC) and more.

Passenger Experience

Addresses the end to end passenger journey through the Passenger Experience Management Group (PEMG) and various projects such as Fast Travel, Common Use Working Group and Passenger Facilitation

Baggage Services

Delivering Baggage Services to the industry, including standards and baggage quality ensuring an efficient and hassle free journey.

In each of these areas IATA Passenger supports the industry through delivering:

Interline standards

Passenger standards

StB projects

Products & Services

Passenger Glossary of Terms (pdf)




Additional information

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