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Passenger Experience

IATA is working to lower industry costs and improve the passenger travel experience. Our mission is to help transform the air transport value chain, covering the following areas:   

Airline Distribution: Ticketing (JPTC), Reservations (RESCOM), Passenger Tariffs, BSP Reporting, New Distribution Capability (NDC) and more.

Passenger Experience: Addresses the end to end passenger journey through the  (Passenger Experience Management Group (PEMG) and various projects such as,Fast Travel, Common Use Working Group, and Passenger Facilitation.

Baggage Services: Delivering Baggage Services to the industry, including standards and baggage quality ensuring an efficient and hassle free journey.

Interline standards

​In each of these areas of activities, IATA supports the industry through delivering:

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Our mission is to represent, lead and serve the airline industry

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