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Tony Tyler's address to the 1000 delegates from industry and media who gathered in Miami 7-9 June for IATA's 71st AGM
Simplifying the Business (StB) is an industry initiative that aims to transform the entire journey experience through the implementation of innovative solutions.
During its more than 10 years of existence, StB’s focus has evolved from the original goal of “improving the customer experience and reducing industry costs” to the broader aim of “making an industry easier to do business with for both customers and partners”.
SHOP • ORDER • PAY
Empower airline retailing and merchandising
Provide customers with trusted, accurate and real-time info from all operators throughout the journey
Optimize the number of customer processes and related wait times throughout the journey
In order for a project to be under the StB umbrella, it must meet certain criteria including: generate industry savings, deliver transformational industry change and bring benefits to airlines and customers as well as other stakeholders. Using rapid program cycles, the projects within the three goals are listed under five four different phases:
StB White Papers
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