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Passenger Experience

Strategic Partnerships

IATA Strategic Partners can opt to participate in the Passenger Experience area of involvement which brings together BCBP, Fast Travel and Simplifying Passenger Travel into one structure that looks at improving the passenger experience across 14 steps – including security and immigration.

Detailed summary - Passenger Experience (pdf)

Work groups and task forces

  • Passenger Experience Management Group (PEMG)
  • Fast Travel Work Group (FTWG)
  • Common Use Work Group (CUWG)
  • Passenger Facilitation Work Group (PFWG)
  • Biometrics Multidisciplinary Working Group (BMWG)
  • Smart Security Working Group (SSWG)

Additional information

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