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Office address

IATA Regional Office, Europe
Torre Europa
Paseo de la Castellana, 95
28046 Madrid, Spain                      

Customer Service for Airlines, Travel Agents, cargo Agents (BSP, CASS, Accreditation, etc), please contact us via our Customer Portal.

Office Hours: 08:00 to 18:00 (Monday to Friday).

Our team is available to support stakeholders in the following locations:

  • Belgium
  • Croatia
  • France
  • Germany
  • Switzerland
  • Greece
  • Russia
  • Spain & Portugal
  • Sweden
  • Israel
  • Italy
  • Kazakhstan
  • The Netherlands
  • Poland
  • Romania
  • Turkey
  • Ukraine
  • United Kingdom & Ireland
​​​

From these locations we also cover:

(Albania, Armenia, Austria, Azerbaijan, Bosnia & Herzegovina, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, French Guyana, FYROM, Georgia, Greenland, Guadeloupe, Hungary, Iceland, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Moldova, Monaco, Montenegro, Norway, Reunion, Saint Barthelemy, Saint Martin, San Marino, Serbia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Uzbekistan)

For addresses and telephone numbers, please visit our Office Addresses page.

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Our mission is to represent, lead and serve the airline industry

Additional information