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Customer Support



This is where you will find all the support needed regarding BSP or CASS operations, Airline coding, Agency accreditation, Financial Reviews, TIESS, ICCS, and many other topics.

Our public FAQs will help you search for specific answers, while our Resource Center will allow you looking for relevant documents.

If you need to get in touch with IATA, or if you wish to access one of our portal services, please register and log into our Customer Portal below.

Customer Portal

Not yet registered ?

Please self-register as a new user

Existing user ?

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Customer Portal

Why should you register to the Customer Portal?


  • Raise a query with IATA and follow-up
  • Request access to portal services
  • Personalized information and resources
  • Keep up-to-date your IATA profile
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