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Customer Portal

IATA Customer Portal provides you with a single point of access to information on agent accreditation, BSP and CASS operations in the Americas (except USA), Europe, the Middle East & Africa, Asia & Pacific and China & North Asia.

Our FAQs will help you search for specific answers, while our resource center will allow you looking for documents by country. All the documents on this portal have been updated, so you have the latest information available. If you cannot find the answer to your question, you can still contact us directly via our Log an Enquiry form.

IMPORTANT NOTICE: our Portal is currently undergoing major enhancements, which will soon be visible ! In the meantime, and to be able to better serve you throughout this changing period, we are now asking you to indicate your Home country directly from this page if you wish to log an enquiry with us.

Log an Enquiry

Log an Enquiry

Frequently Asked Questions

Frequently Asked Questions

Search our knowledge database
Resource Center

Resource Center

Manuals, calendars, reporting of Standards Administrative Forms, tutorials and other useful information

Additional information

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