As we emerge from the COVID-19 pandemic the survey’s key findings will help recover, reconnect and rebuild the future travel experience and touch on biometrics, queueing processes at the airports and find alternative ways for the journey of baggage.
At a quick glance of the survey results, two main conclusions were identified:
Passengers want to use biometric identification if it expedites travel processes.
Data protection remains a key issue with 56% indicating concern about data breaches. And passengers want clarity on who their data is being shared with (52%) and how it is used/processed (51%).
Passengers want to spend less time queuing.
With additional document checks for COVID-19, processing time at airports is taking longer. Pre-COVID-19, the average passengers spent 1.5 hours in travel processes (check-in, security, border control, customs, and baggage claim). Current data indicates that airport processing times have ballooned to 3 hours during peak time with travel volumes at only about 30% of pre-COVID-19 levels. The greatest increases are at check-in and border control (emigration and immigration) where travel health credentials are being checked mainly as paper documents.
To download the 2021 survey highlights and to find out how to obtain the complete survey analysis visit www.iata.org/gps .
