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Passenger Experience Regional Workshops

Regional Workshops are organized to promote StB’s Passenger Experience programs. During the workshops, IATA subject matter experts will cover all aspects of the program with a special focus on how to implement these initiatives while addressing any local constraints.

Case studies from industry stakeholders (airlines, airports or governments) will be presented during the event. IATA’s Strategic Partners involved in the respective initiatives will participate in the workshop and be available to the audience to discuss their experience and best practices.


  • Interact with IATA and industry experts on passenger processes of the future at airports focusing on Passenger Experience
  • Learn how self-service processes throughout the airport are improving the passenger experience while reducing costs for airlines whilst maximizing airport infrastructure
  • Learn how improved security checkpoint access and egress can maximize passenger flow at this sensitive process point
  • Learn how to streamline immigration processes with better data transmission and automated boarder control systems

North America Passenger Experience Workshop

When: 21-22 May 2014
Where: Montreal, Canada
Venue: IATA Office, 11th floor, 800 Place Victoria

Please register for the event

View the event program (pdf)

Europe & Middle East Passenger Experience Workshop

When: 6-7 May 2014
Where: Istanbul, Turkey
Venue: Hilton Bosphorus Hotel, Cumhuriyet Cd, 34367

Please register for the event

View the event program (pdf)


Sponsorship oportunities (pdf) for IATA Strategic Partners only.

Past workshops

Asia-Pacific Passenger Experience Workshop

When: 4-5 March 2014
Where: Mumbai, India
Venue: The Leela Mumbai, Sahar, Mumbai 400059

View the event program (pdf)

Africa Passenger Experience Workshop

When: 26-27 February 2014
Where: Johannesburg, South Africa
Venue: 153 Bonaero Dr, Bonaero Park

View the event program (pdf)

Latin America Passenger Experience Workshop

When: 10-11 February 2014
Where: Bogota, Colombia
Venue: Marriott Hotel, av. El Dorado 69b

View the event program (pdf)


Additional information

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