Common-Use Self-Service (CUSS) Kiosks

Vision

• CUSS facilities with common standards at airports around the globe to facilitate shared "self-service check-in" devices

Benefits

Enhanced security

• Integrates biometric identification devices

Economies of scale benefits from shared common-use terminals

• Implementation of individual airline self service devices at airports is cost-prohibitive
• Industry standards will allow for use even at airports with a limited number of flight operations

Enhanced customer service

• Traveller is empowered to make check-in and own seat selection
• Remote check-in capabilities (car parks, train stations, car rental return facilities) will reduce airport congestion
• Standard Kiosk operation will increase familiarity with operations (like banking machines)

Cost reduction:

• Reduces airport counter requirements equals reduced rent and staffing

Implementation

• Common-use standards are required to get maximum benefit from existing CUSS technology
• Airlines are best positioned to develop standards the meet industry needs
• Work with airport and government authorities to develop efficient and effective deployment standards and facility management scheme

IATA's Action List

• Establish common standards for design, deployment and functionality
• Reach agreement with airport authorities on a facility management schemes
• Integrate CUSS the project with the Simplified Passenger Travel program (www.simplifying-travel.org)