There is a need for mechanisms to promote greater efficiency by service providers that work in a monopoly environment. What's the role of regulation? Are service agreements with customers the way forward?

Debate participants are:
Samer Majali, President & CEO, Royal Jordanian
Vagn Soerensen, CEO, Austrian Airlines
Niels Boserup, CEO, Copenhagen Airports & Chairman ACI
Titus Naikuni, Managing Director & CEO, Kenya Airways
Ashley Smout, Airways New Zealand