Webinar On Demand

The customer is in control:
How passengers are transforming the business model for airlines worldwide


Originally aired 23 June 2009

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Faced with rising consumer demand for anytime, anywhere convenience, airlines and airports must find ways to provide greater flexibility and self-service options for their passengers while driving down operational costs.

Join airport, airline and IATA executives to discuss how IATA's Fast Travel initiative is providing a win-win by boosting customer loyalty and the bottom line.

Date and Location

23 June, 2009


Event designed for: All Audiences

Moderator:

  • Perry Flint, Editorial Director, Air Transport World

Speakers:

  • Paul Martin Behan, Programme Manager, Fast Travel, IATA
  • Jeff Anderson, Director, Airport Technology, Alaska Airlines

 



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