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World Passenger Symposium 2015

Innovating better, together

The 5th World Passenger Symposium (WPS) will continue to focus on industry collaboration. It will cover the transformation currently taking place in the industry in the areas of distribution, customer experience touching on the technology aspect as a key driver for transforming our industry.

When: October 20 - October 22, 2015
Where: Hamburg, Germany
Venue: Congress Center Hamburg (CCH)
Audience: Open to all


WPS is a unique event that drives the passenger agenda forward with representatives of the entire air travel value chain under one roof. WPS has become the must attend event for airlines, airports, travel agents, ground handlers and solution providers to learn, share, influence and network.

Under the theme "Innovating better, together", WPS 2015 will focus on how industry collaboration will drive value through innovation for the benefit of customers. It will cover the transformation currently taking place in the industry in the areas of distribution, customer ground & Inflight experience and IT & Technology.

Focused, theme-based sessions will address key areas that impact the customer experience and the airline profitability such as:

  •  Airline Retailing: What does the customer value? Are ancillaries really profitable?
  • NDC in motion:  Airline case studies and focus on technology evolution
  • Offer and Order Management of Tomorrow: Dynamic Pricing ; Is the industry heading towards no more e-ticket & PNR.
  • Do you know who are your customers and how to best engage with them?
  • Ready to Fly or Ready to Arrive? What will be the future end to end experience on the ground?
  • Cabin trends : Do airlines really need to choose between customer satisfaction and maximizing revenues?
  • The digital wave: what are the real challenges? Are we ready?
  • Are wearables , big data, sensors relevant to the industry?

Registration Fees

Attendee Type Early Bird Rates excluding VAT (Until 28 June 2015) Regular Rates excluding VAT (As of 29 June 2015)
IATA Member Airline       USD 1,280 USD 1,600
IATA Travel Agent USD 1,350 USD 1,660
IATA Strategic Partner USD 1,550 USD 1,799
Airport USD 1,550 USD 1,799
Other USD 1,799 USD 2,199


Additional information

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