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World Passenger Symposium 2014

100 Years of Aviation

From exclusivity to commodity, is flying still glamorous?

The World Passenger Symposium 2014 will focus on how industry collaboration can trigger innovation and drive value through innovation for the benefit of customers. It will cover the transformation currently taking place in the industry in the areas of Distribution, Customer Experience and Airport Design.

WPS in San Diego, USA
When: October 15 - October 17, 2014
Where: San Diego, California, USA
Venue: The Hilton Bayfront
Audience: Open to all

Event highlights

  • A Revolution in Distribution?

    From central reservation to global distribution systems; from airline websites to online travel agents, travel metasearch and business travel agents, distribution has never stopped being a key topic for airlines and their partners. Is New Distribution Capability (NDC) the next frontier for airline distribution? Will it bring radical changes to the distribution to end-consumer or is it a natural evolution for an industry that is lagging behind in terms of product retailing?

  • The Millennial Customer
    Learn about the “millennials" - the next generation of travellers. How will they change the game? Learn about the multiple expectations throughout the journey and how empowering customers  will allow them to dynamically design their own experience. Will the customer interact in real time with their airlines and airports? What role will social media play in 25 years?

  • Airport 2025
    Listen to discussions on how we can create a better experience while at the same time assuring security and border control. Learn how airport design anticipates infrastructure changes in new airport development but also in refurbishing existing airports.

View WPS Preliminary Agenda (pdf)!

Passenger Innovation Awards 2014

The Passenger Innovation Awards is an initiative that aims to ignite new ideas in the passenger world. The ideas should meet at least one of the following objectives:

  • Improve passenger experience - anywhere in the process from shopping to travel, including ground experience
  • Reduce or drive improvements to simplify existing processes or decrease costs
  • Create an innovative product or service that falls under the Simplifying the Business (StB) scope and at least one of the five StB goals (pdf). Visit the Passenger Innovation Award 2014 page.
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Registration information

Register now!

Delegate type Regular rate
IATA Member Airline USD1600
IATA Strategic Partner USD 1699
IATA Travel Agent USD 1660
ACI Airport USD 1799
Non Member Airline USD 1899
Other Delegate USD 2099

 

 

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Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.