Improving the Customer Experience
Join us to discuss together how can we transform our industry for the better of all.
The 9th edition of the World Cargo Symposium - your premier "must attend" event in the cargo industry will be hosted by China Eastern.
Last year the event attracted more than 1000 delegates from the entire value chain who reported a satisfaction rate of 99%.
The symposium location, Shanghai, is at the heart of today's air cargo industry and promises to be the event of the year providing a value packed program coupled with many networking opportunities.
“Improving customer experience” will be the focus of next WCS. To kick-off the discussions, we would like to hear from end customers, the shippers. Shippers, share your views by answering this very short questionnaire. This will help IATA and its airline members to better know your expectations and improve their service.