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As part of IATA's focus on our people, we use a variety of methods to develop the knowledge and skills of our team.

The overall strategy is developed annually and a dedicated Leadership and Learning function is charged with executing this strategy. Competency models help identify development requirements in knowledge, skills and attitude required for individuals to be successful in their job responsibilities. A wide range of tools are then used to close the gap from introductory workshops to individually tailored coaching.

IATA partners with IMD in Lausanne as a member of their Corporate Learning Network. This innovative program provides worldwide access for all our employees to webcasts, articles and other resources as well as events at their campus with leaders from other world-class organizations.

IATA is at the forefront of exploring how individuals can work more effectively with customers, suppliers, stakeholders and other colleagues who come from different cultural backgrounds. We have partnered with the Center for Leadership and Cultural Intelligence of the Nanyang Technical University of Singapore for a study on competency in working across cultures or cultural intelligence (CQ). We are applying the findings from this research to further develop the skills and knowledge of our team.

We also lead the development of human capital for tomorrow's air transport industry. Take the opportunity to learn more about the IATA Training and Development Institute (ITDI).