IATA Director General and CEO Tony Tyler urged air travel stakeholders to work together to deliver greater value to passengers. “We have always thought of ourselves as a service industry and we have done a superb job of it, supported by harmonized processes and global standards. But we need to remember that our passengers are focused on value. We must continuously examine, modernize and evolve to ensure that what we see as service means value to our customers.” Tyler cited initiatives such as NDC, Fast Travel and the vision for travel in 2020 described in the StB White Paper as adding value to air travel.
2013 IATA Global Passenger Survey
Nearly 8000 air travelers from 140 countries participated in the second edition of the IATA Global Passenger Survey, a survey conducted through social media channels showing the different trends of today's passengers.
Did you know that at least 71% of passengers visited more than one travel website prior to making a purchase?
A snapshot of the survey results was presented yesterday during the Passenger Experience track. Survey highlights are already available here.
NDC Pilots, what are they all about?
NDC Pilots kicked off in February 2013 and are expected to last until the end of 2014. But how clear are we on the concept, stages, participants or other relevant details related to a pilot? Here's some general information on the NDC Pilots.
An NDC pilot is mainly a process whereby NDC business requirements and XML schemas are validated or fine-tuned in a variety of real-life scenarios. Read more
CEO Panel - Air Travel Value Chain
The air transport industry requires cooperation and working together across the value chain in order to improve the customer experience and create the conditions for enhanced competition said participants on a vibrant CEO panel moderated by BBC’s Fast Track presenter, Rajan Datar.
The panel, composed of leaders representing airlines, regulators, IT providers and travel agents, examined the main requirements and pain points occurring in the areas of distribution and the passenger experience. Read more
Sponsored by , yesterday's Welcome Reception took place at one of Dublin's landmarks: The Guinness Storehouse. See who was there!
Click on the below picture to access our album on Flickr.