International Air Transport Association
Partner Brief
Strategic Partnerships Newsletter

39th Issue • Quarter 2, 2011

Making the world more secure with Secure Freight

Carolina Ramírez-Taborda, IATA’s Assistant Director of Secure Freight (SF), explains the supply-chain approach of this new industry initiative.

Cargo, secured upstream and tracked over the course of its journey through the supply chain, is considered known cargo.

But sometimes, cargo is “unknown.”

Simply put, to reclassify unknown cargo as known cargo, a number of detection and screening methodologies can be used, from visual to hand searches, explosive detections, X-rays, and so on. If its seals are intact, all its tracking records are located, and no one has come into contact with it, the cargo is housed in a secure, enclosed part of the terminal. Then it can be loaded onto a plane.

The purpose of these scanning and screening operations is to stop acts of unlawful interference. All these methodologies are already included in the ICAO Annex 17 standards and in the guidance materials available to member states. However, just because standards or guidance materials exist doesn’t mean they are applied and implemented in a standard fashion throughout the supply chain and in all regions.

Vision and mission
The SF program has a lofty vision: 100% air-cargo supply-chain security. This ideal goal is to be pursued by securing freight upstream in the supply chain and then keeping it sterile, i.e. tamper-free, until delivery to its consignee.

Its mission is no less lofty. The program will promote the implementation of global air-cargo supply-chain security standards and programs internationally, with regulatory support, in order to facilitate safe, secure, and efficient air-cargo operations.

SF: An industry-wide solution
The program started in 2008, in reponse to cargo security’s inconsistent regulatory environment. At the time, countries had a different level of recognition regarding perceptions of threat, or levels of risk. International standards and security programs were not being leveraged.

Another complicating factor was that cargo was being screened at the last point of departure, creating bottlenecks, increasing costs, and delaying shipments. Having all screening occur at the end point was clearly not conducive to the flow of cargo and commerce through the supply chain.

So, almost three years ago, IATA began collecting industry best practices for air-cargo security from mature systems. Countries such as Australia, Canada, Ireland, Singapore, and the UK already had robust security systems and, in most cases, more stringent measures compared to other regions.

To establish the program, the project team compared existing state and regional programs with the views of stakeholders. The entire supply chain—forwarders, shippers, airlines, airports, and ground handlers, as well as customs agencies and regulatory bodies—participated in this joint effort, ultimately contributing to the formation of the SF program.

The Toolkit: A layered approach
The SF program aims to provide industry assistance to enhance and harmonize cargo handling and security along the supply chain. The program has been designed for areas of the world where countries lack a cargo-security system, are missing parts of the system, or would like to enhance the existing system. The SF Toolkit includes a standards manual, standard operating procedures, definitions, and templates, such as those for security declarations.

The first pilot: Malaysia
In 2008, Malaysia had a cargo-security system in place, which the Civil Aviation Authority was looking to enhance. Its first object was to develop a regulatory framework that could be recognized by other regulators, ensuring a robust security regime for international exports. Enhanced security combined with this new framework would guarantee air cargo’s position in the country’s economy.

Results from this pilot project include the drafting of a new National Secure Freight Program for air cargo, which includes the Regulated Agent and Known Consignor concepts. All stakeholders participating in the pilot have local operating procedures that mirror National Program standards. Resources have been allocated for infrastructure changes at the airport, the terminal, and on IT systems and programs.

Officially launched last November, the pilot project—intended to test the program and illustrate that implementing best practices is achievable—continues until this June. Under the SF model, shipments have increased from three per month to daily. Zero incidents have occurred from November 2010 to March 2011.

Objectives for 2011
Since this initiative is an IATA priority, the Board has set SF goals and a target: to promote SF globally and to introduce SF in two countries where no supply-chain platform exists, with the support of relevant, global, and state programs. Targeted countries include the United Arab Emirates, Kenya, and possibly Chile, Mexico, and Qatar.

In addition, the SF team is working on a second version of the manual and templates. In conjunction with industry partners, the changes to ICAO Annex 17 regarding supply-chain procedures, issued this year, will be incorporated into the Toolkit.

The team will also be supporting the work of ICAO’s Guidance Material Working Group as well as the new Air Cargo Security Working Group, announced at the ICAO AVSEC Panel 22 this past March. The current SF Standards Manual and Toolkit will reinforce the efforts of these groups by providing industry perspectives, knowledge, expertise, and best practices.

Visit Secure Freight or contact Carolina Ramírez-Taborda for more information.


GACAG launched at the IATA World Cargo Symposium 2011

“Air Cargo—Connecting the World” was the theme of the fifth annual World Cargo Symposium (WCS), which took place in Istanbul, Turkey, from 8 to 10 March 2011. In a historic turn, the four founding member associations from different segments of the aviation industry finalized and signed the basic principles of the new Global Air Cargo Advisory Group (GACAG).

WCS: A summary in numbers
This year, the WCS was attended by over a thousand delegates, top executives, and decision makers from the air-cargo supply chain, airlines, forwarders, ground handlers, sales agents, customs agencies, airports, shippers, and IT solution providers—a more diverse attendance than ever before. In addition to a half-day opening plenary session focused on customer needs and the invitation-only Cargo Executives Summit, the event comprised 18 industry meetings and 12 tracks covering all aspects of cargo business.

To make industry collaboration a reality, IATA opened some industry meetings to non-airline participants. This was the case, for instance, for the Customs Advisory Group (CUSAG), the Live Animal and Perishables Board (LAPB), the Time and Temperature Task Force (TTTF), and the e-freight Central Action Group (e-CAG).

IATA Strategic Partners in Istanbul
As always, Strategic Partners were among the cornerstones of the WCS. Principle sponsor Traxon was also a track sponsor, as were LifeConEx and Morpho Detection. Airbus and Mercator served as Gold sponsors, and Descartes and Envirotainer as Silver sponsors. Five-year anniversary awards acknowledged IBS Software, Global Logistics System (HK), and Champ.

On the Friday, IATA held its face-to-face e-Cargo Vendor Action Group (VAG) meeting with all the e-Cargo Strategic Partners. After receiving an update about the latest industry standards, vendors brainstormed about the future of e-Cargo. Airlines and World Customs Organization (WCO) representatives also attended this meeting.

WCS highlight: GACAG takes off
At this year’s WCS, the four GACAG members held a press conference announcing that they are now “ready to get to work.”

GACAG was created in November 2010 at the Air Cargo Forum in Amsterdam, organized by The International Air Cargo Association (TIACA). The main reason for the founding of this group was to build an industry coalition that would determine the vision for a more secure and modernized airfreight supply chain.

Under the GACAG umbrella, four task forces have been established to address pressing industry issues: Cargo Security, e-Commerce, Air Cargo Sustainability, and Customs and Trade Facilitation. Members have been, or will be, appointed from the four founding organizations. It will be up to each subgroup to work on its mission, timeline, and deliverables, which in most cases have yet to be defined.

One major outcome of the WCS is that the ground handlers who attended resolved on the necessity of forming an industry association to represent them in GACAG and at other industry-wide discussions. In addition, top senior managers attending the WCS agreed that after security and e-commerce, the next challenge for the industry is the environment.

Cargo: Going forward
Freight forwarders, ground handlers, and IT solution providers are starting to be included in IATA Cargo Task Forces. The goal going forward is to have the entire industry represented by continuing to open even more task forces and advisory groups to non-airline participants. This step has already been taken with the Cargo XML Task Force, the ULD Operational Advisory Group (ULDOAG), and the Electronic Consignment Security Declaration Advisory Group (ECSDAG).

For more information, please visit IATA Cargo or contact the Cargo team.

The four founding members of GACAG
-Global Shippers’ Forum (GSF)
-International Air Transport Association (IATA)
-International Federation of Freight Forwarders Associations (FIATA)
-The International Air Cargo Association (TIACA)

IATA representatives for GACAG
Desmond Vertannes, Global Head of Cargo
Glyn Hughes, Director, Cargo Industry Management
Frédéric Léger, Head of Cargo Business Process and Standards

IATA Task Force representatives
Cargo Security Task Force
Frédéric Léger, Head of Cargo Business Process and Standards

e-Commerce Task Force
Guillaume Drucy, Head of Cargo e-Business

Air Cargo Sustainability Task Force
Céline Lavinay-Hourcade, Manager, Cargo Industry Management

Customs and Trade Facilitation Task Force
William Acheson, Manager, Cargo Business Process and Standards


New Advanced Management Program from IATA and Nanyang Technological University

The Nanyang Business School (NBS) and IATA Training and Developing Institute (ITDI) have partnered to offer aviation professionals a program that combines industry best business practices with a cutting-edge curriculum.

The program curriculum reflects the changing needs of the aviation industry and covers key areas, including: safety, security, regulation and compliance, operations and infrastructure, and organization and human performance.

The IATA–Nanyang Advanced Management Program in Air Transport is full-time and residential, spread over four weeks. Courses are delivered in two sessions at IATA in Geneva and at NBS in Singapore.

NBS Segment IATA Segment
-Airline Business Foundations
-Managing Across Cultures
-Airline Finance and Accounting Management
-Aviation Law and Environment
-Aviation Strategic Execution/Project Management
-Managing Aviation Safety and Security
-Airport Strategic Management

The program is designed for aviation-industry executives with at least eight years of work experience who have demonstrated professional achievement, leadership, and English-language proficiency.

Combining academic excellence and industry expertise, the program will help participants to develop their understanding of aviation-industry dynamics, master business concepts, build on leadership skills, and increase their value in the job market.

Participants who complete the program and meet the requirements will earn academic credits toward the Nanyang EMBA in Aviation.

For more information, please visit IATA Training or the Nanyang Business School.


Gate Safe, Inc.: Enhancing aviation-security compliance

Airlines have experienced a steady stream of security mandates since 11 September 2001. Most recently, the requirement for 100% screening of all cargo shipments aboard flights leaving the US was implemented in August 2010. As a result, a major international airline working with Gate Safe faced two immediate needs:

1. Assurance that the airline’s ground handlers and cargo facilities would achieve and maintain compliance with all US security regulations
2. Confirmation that flight schedules would not be adversely affected

First, the airline partnered with Gate Safe at a major gateway cargo hub to enhance its aviation-security compliance. Since then, Gate Safe has scored high on every audit performed by the Transportation Security Administration (TSA) for this customer. This success has strengthened the carrier’s relationship with local TSA inspectors. Second, Gate Safe has enhanced coordination with ground-handling activities, improving the airline’s on-time performance across all touchpoints.

Gate Safe’s approach is based on thorough security documentation, which tracks every point of the operation—from the time an aircraft arrives to the time it departs from the gate. This approach has helped the airline to evaluate and harmonize various facets of its operation more effectively, including fueling, catering, and cabin cleaning.

Similarly, Gate Safe used advanced cargo-screening technology to prompt higher detection rates, ensure faster processing times, and employ a systematic alarm-resolution process. This process enables increased flow efficiency while meeting critical lockout times.

Gate Safe’s relationship with the airline continues to grow through the maintenance of strict protocols and ongoing training support.


Larry White
Jose Castrillo


Global Logistics System (HK) Co. Ltd.: Taking the paper out of airfreight

The implementation of the e-Air Waybill (e-AWB) is bringing revolutionary changes to the air-cargo industry’s shipment-handling processes. A paperless environment is essential for reducing costs, improving efficiency, and accelerating the delivery of goods in the traditional paper-dependent airfreight industry. So it is clear that the trend of adopting paperless e-trading processes will continue to grow.

Global Logistics System (HK) Co. Ltd. (GLSHK), appointed as Cathay Pacific Airways’ solutions partner, has been helping the carrier to implement 100% e-AWB on all Hong Kong Export shipments as of 1 January 2011. The successful implementation of this project will speed up the adoption and penetration of e-freight. The ultimate goal is to change the way the air-transport industry operates, resulting in better service for cargo operators and lower costs for the industry.

Based on the practical experience gained from the e-AWB implementation over the past few months, GLSHK will continue to review and gather feedback from users to fine-tune its application. Refining the shipment-handling processes will ensure that users can adapt smoothly to this revolutionary change.

GLSHK will continue to move the initiative forward by enhancing its solutions, customized to align with industry trends and requirements.

Commport Aerospace Services Ltd

Ivy Chan


Jeppesen: Contributing to iFLEX

One of the major objectives of the global aviation industry is to reduce its environmental footprint. An important initiative related to this goal is the new IATA Flexible Routings (iFLEX) program, another illustration of industry cooperation.

Historically, flexible or random routing has not been possible in all regions. For example, a large number of additional entry/exit points for random routings is already possible over the South Atlantic. But a whole range of additional Area Navigation (RNAV) routes over continental Africa and the Arabian Peninsula has yet to be explored.

Major airlines operating in these regions have suggested new waypoints and RNAV routes. These routes have been discussed in several iFLEX workshops, also attended by the civil aviation authorities and air-navigation service providers of the affected states.

Jeppesen has supported the program by calculating, free of charge, the positions of more than 300 new waypoints, as well as the bearings and distances of more than 400 new RNAV-route segments. The data is to be provided to the states involved for their aeronautical information publications (AIPs).

The iFLEX program will enable airlines to make the best use of airlines’ sophisticated flight-planning systems. With it, airlines can calculate and fly the most efficient routes by adapting to the changing nature of the upper-wind patterns. This will help reduce fuel burn and carbon emissions and, especially on long-haul flights, to carry more passengers or cargo.

This program is just another example of what is possible when all segments of the industry work together for the common good.

KIU System Solutions Volker Meyer

Lufthansa Systems: Electronic ticketing for ID travel

Full-fare passengers are already flying exclusively with electronic tickets. However, many airlines still need to issue thousands of paper tickets for their staff’s interline travel in order to ensure correct accounting processes. The ZED MIBA Forum, which represents more than 175 airlines, has decided to stop accepting paper tickets for ID travel as of April 2012. This decision has increased the pressure on airlines to have a sustainable solution in place by then.

In cooperation with the ZED MIBA Forum, Lufthansa Systems has developed an integrated e-ticketing solution for ID-travel management. The comprehensive solution covers all staff travel-related processes, from reservation, payment, and ticketing to cancellation and refund. Its high degree of automation and self-service functionality enables airlines to optimize their entire management of staff travel, thereby reducing costs considerably. More than 35 airlines have already opted for the system, including Cathay Pacific, Delta Air Lines, Finnair, Iberia, JetBlue, SAS, and Thai Airways.

Using such an IT solution, airline staff can conveniently book and settle flights; check the availability of flights on participating airlines; and create, edit, and cancel bookings or listings at any time. This is made possible by a central system accessed through their company’s intranet or an Internet portal. In addition, this system provides a fully web-based listing functionality that enables airline employees with interline standby tickets to be listed for their flight.

The ZED MIBA Forum is an IATA sub-organization. ZED (Zonal Employee Discount) was formed in 1994 by seven airlines with the aim to reduce the costs of employees’ personal travel. In 2001, ZED merged with MIBA (Multilateral Interline Business Travel Agreement). Today, the organization represents airlines in more than 90 countries worldwide.

MTU Aero Engines Mi-Kyung Lee

NIIT Technologies: Harnessing the power of mobility

We live in a digital age that is changing the way we interact with and experience the world. This mobile revolution is bringing about sweeping changes across industries. More and more consumers around the world are using smartphones and relying on mobile applications as well as the mobile Internet. This movement features other game changers as well, such as the iPad and Near Field Communication (NFC).

This anytime/anywhere connectivity has some very obvious business implications for the airline and travel industry. While serving the needs of customers, the industry has already started reaping the benefits of the mobile platform, employed across different customer touchpoints: reservations, customer service, flight operations, airports, cargo services, and maintenance and engineering, among others. These advantages will only increase as the sector continues to explore the medium to address both external and internal customers, expand reach, and, ultimately, maximize revenues.

NIIT Technologies has been working with the airline and travel industry for over 15 years while closely monitoring the business environment. Realizing the growing importance of mobility, NIIT Technologies Mobile Center of Competency has created several applications that are helping to transform the airline and travel space:

-A mobile booking application, which enables customers to plan and book airline tickets, consult timetables, check in, and much more

-A mobile crew application, which helps airline crew members stay up-to-date with their schedules and simplifies the process of bidding and rostering

-A cargo ground-handling and MRO application, which helps improve monitoring and facilitates easy reporting

-Enterprise mobility solutions, which facilitate order fulfillment, workflow-based approvals, and reporting

NIIT Technologies is committed to developing high-quality solutions that address the challenges being faced by the airline and travel segment.

Navtech Inc Narayanan Kallapiran

Nordisk Aviation Products: Greater savings with lighter ULD

With airlines facing the unpleasant prospect of high fuel prices, the industry’s focus is once again on saving fuel and, therefore, on weight on aircraft.

The weight of cargo containers and pallets carried on any modern wide-body aircraft is an area where airlines can and do achieve significant savings. Large passenger aircraft, such as a 777 300 or A330 300, carry about 1.5 tonnes of cargo containers and pallets. A 747 freighter has upwards of 4.5 tonnes of cargo.

An extra 1 kilogram of weight on an LD3 container costs an airline about US$4,000 per wide-body aircraft per year at current fuel prices. It also generates over 10 tonnes of CO2. However, today’s unit load devices (ULDs) are probably 5–10 kilograms heavier than necessary due to poor handling practices. Reducing this weight should be a high priority for any airline.

In recognition of the strategic importance of ULD operations in the air-cargo industry, IATA has refocused its attention on ULDs. A long-standing IATA Strategic Partner, Nordisk Aviation Products plays a substantial role in IATA initiatives to address this situation, with personnel actively participating in the ULD Technical Panel, ULD Operations Advisory Group, and ULD Roadmap Steering Committee.

As ULD designs begin to reflect the strategic importance of ULD operations in the air-cargo industry, the reduced weight of ULDs will deliver more value to airlines.

Power Stow A/S Robert Rogers
Anne Kristoffersen

Simplifying the Business

IATA World Passenger Symposium in Singapore

For the first time, IATA is hosting the World Passenger Symposium (WPS). This year’s symposium, with the theme “Preparing for tomorrow’s passenger,” will take place in Singapore from 10 to 14 October 2011.

The WPS is about IATA’s passenger vision for the future. Participants will be given the opportunity to shape the decisions that set the industry’s direction. It will also serve as a one-stop shop for all IATA passenger products and revenue-management solutions.

The agenda covers a wide range of issues.

The future of air travel
-Simplifying the Business (StB)—next steps
-Passenger experience—Fast Travel and Passenger Facilitation
-IATA e-services/electronic miscellaneous documents (EMDs)
-Baggage Improvement Program (BIP)—performance and quality
-Scheduling and slots

The world of passenger claims
-Personal injury and baggage
-Applicable laws, covering the Warsaw and Montreal Conventions and European Union regulations
-Improving customer relations and other key topics

All about revenues
-Revenue generation
-Revenue management
-Ancillary revenues and distribution

For more details, please visit WPS 2011.

Sponsoring and exhibiting opportunities at the WPS
Featuring industry experts, CEOs, and other executive decision makers, the WPS will provide many attractive sponsoring and exhibiting opportunities. Advertise and showcase your products and services across the industry. Target the audience who needs your solutions. Airlines, airports, governments, travel agents, ground handlers, and claims professionals are expected to attend.

For information on sponsorship and exhibition opportunities, please contact Michael Huntington.


IATA e-services/EMD workshop series 2011

Recognizing the trend of growing airline ancillary services, the IATA Board of Governors launched the IATA e-services project in 2009. The goal of the project is to facilitate the sales and collection of ancillary services through all distribution channels. Using IATA's electronic miscellaneous document (EMD) standard will also help take the remaining paper out of airline-ticketing processes.

This year, IATA is running four e-services/EMD workshops to help the industry prepare for EMD implementation. The balanced agenda of formal presentations, panel discussions, and one-on-one consultations with IATA experts caters to all levels of EMD knowledge.

Invitations are extended to airlines, global-distribution systems (GDSs), and IT system providers. Our participants are those responsible for managing EMD implementation within their company, such as EMD Project and IT Development Managers, and experts in the areas of ancillary revenue, ticketing, revenue accounting, and departure control systems (DCSs).

The first two workshops, which took place in Madrid and Miami, were both fully booked, with more than 100 attendees, and very successful.

Sponsoring and exhibiting opportunities at our workshops
There are only two more workshops this year: Singapore, from 4 to 5 May, and Beijing, from 6 to 7 July.

To showcase your products and services, distribute promotional materials, and benefit from other advertising opportunities at these events, please contact StB Events.

Visit e-services for more project and event details.


IATA Conferences and Events

New! Connecting, Communicating, and Networking with JOT EventConnect™ at the IGHC

Thanks to the new JOT EventConnect™ appointment system, participants learned about and connected with other attendees, speakers, sponsors, and exhibitors, 24 hours a day, before during and after the 24th IGHC & Airlines Ground Operations Meeting. This year’s IGHC was held in Kuala Lumpur, Malaysia, from 1 to 4 May, 2011.

Participants enjoyed the following JOT™ features:

-Connecting through the Message Center. Attendees used the simple search tool to find, learn about, and communicate with attending friends, associates, potential customers, vendors, competitors, and sponsors. Searches could be conducted by organization, name, general interests, and more. The matching interest tool aided in the search. Event messages could be retrieved in the system Message Center, as well as via the e-mail address provided by attendees at registration.

-Optimizing time with the Appointment Manager. After searching and reading profiles, attendees requested and accepted appointments with other event participants. They also managed their calendars to monitor their availability.

-Accessing JOT™ with a computer browser.

-Editing/Updating the JOT™ Personal Profile. Attendees could log in and click on “Edit Profile” to update their full description, interests, photos, and any downloadable brochures others could use to connect with them.

Look for JOT™ at future events.


Featured events IATA conferences, exhibitions, and industry meetings provide outstanding networking opportunities in addition to an association with the IATA brand, a world-class global endorsement. These events cover areas as diverse as pricing, ground-handling, legal issues, fuel, and security, among others, which benefit airlines, airports, travel and cargo professionals, as well as service providers, and governments.

  • IATA/AEA JURG CNS Requirements Conference
    30 May–1 June 2011 — Brussels, Belgium
    The IATA/AEA CNS Requirements Conference provides an opportunity to align the future ATM requirements with airborne CNS capabilities. This event was organized to coincide with the Joint User Requirement Group (JURG) 50th meeting.

  • IATA Annual General Meeting
    5–7 June 2011 — Singapore
    The Annual General Meeting (AGM) is IATA's pre-eminent event. In addition to fulfilling statutory obligations, formalizing industry positions, and demonstrating airline unity, the AGM provides a focus for emerging industry issues and a forum for members to meet and network.

  • 128th Schedules Conference
    23–25 June 2011 — Gothenburg, Sweden
    The goal of the conference is for airlines and airports to obtain the slots that will give them the best possible schedule to offer their customers.

  • World Passenger Symposium 2011
    10–14 October 2011 — Singapore
    The first ever IATA World Passenger Symposium will explore the theme “Preparing for tomorrow's passenger.”

  • Watch for upcoming events!

  • Revenue Accounting Meeting (RAM)
    September 2011 — Location TBD (Americas)

  • Treasury Conference
    18–20 October 2011 — Singapore
    Location TBD (Americas)

Visit IATA Events regularly for an updated list of all upcoming events.

Michael Huntington
Manager, IATA Conferences and Events
Tel: +1 450 715 1313

New Strategic Partners

Since 1990, IATA Strategic Partners have been contributing to IATA and the air transportation industry through their involvement in the Strategic Partnerships program.

We are happy to introduce the following new Strategic Partners.
Access the company websites directly by clicking on their logos.

3M Security Systems   ADNOC Distribution   Asiana IDT, Inc.
3M Security Systems   ADNOC Distribution   Asiana IDT, Inc.
Euro Jet Intercontinental Limited   Hexaware Technologies Limited   Interline Archeology, Inc.
Euro Jet Intercontinental Limited   Hexaware Technologies Limited   Interline Archeology, Inc.
JetEx Flight Support   Kewill   Medina Quality Assurance Services
JetEx Flight Support   Kewill   Medina Quality Assurance Services
Platinum Fuel Limited   Sabre Holdings   Slingmax® Rigging Solutions
Platinum Fuel Limited   Sabre Holdings   Slingmax® Rigging Solutions
StandardAero   VAS Aero Services, LLC   Visual Defence Services
StandardAero   VAS Aero Services, LLC   Visual Defence Services

For a complete list of Strategic Partners, and to learn more about what they offer, please visit our online directory.

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Partners' Corner
Gate Safe, Inc.
Global Logistics System (HK) Co. Ltd.
Lufthansa Systems
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