International Air Transport Association
Partner Brief
Strategic Partnerships Newsletter

42nd issue * Quarter 1, 2012

Message from Tony Tyler, Director General and CEO

While profits held up well during the first three quarters of 2011, we are approaching the New Year with uncertainty. Even the most optimistic scenario sees Europe dipping into a shallow recession and airline profitability weakening to US$3.5 billion. Should Europe fail to find a robust solution to its sovereign-debt crisis and the continent plunge into a deep recession, the global industry is likely to see losses in the range of $8 billion.

Whichever scenario unfolds, one thing is certain—governments will be looking for new revenues. The first examples are the UK, which is putting up its Air Passenger Duty, and the US, which is proposing to make aviation a source of debt-reduction funds with a new per-plane tax and increased security charges.

We must remind governments that aviation is a catalyst for economic growth. It supports the livelihoods of some 33 million people, and over a third of the value of goods traded internationally is transported by air. Connectivity drives business. We commissioned Oxford Economics to quantify the benefits of aviation in 54 studies covering 80 countries.

The facts clearly show that aviation enables economic growth. But suffocate the aviation industry with punitive taxes, bad regulation, or underinvested infrastructure, and benefits disappear. Our goal is to encourage positive policy frameworks that allow aviation’s economic benefits to flourish.

IATA is a strong advocate to governments around the world. But by working together as a chorus of industry advocates, we will achieve better results than if IATA were a solo performer. Let’s make 2012 the year the aviation value chain joins forces to urge governments to make positive and coherent aviation policies. A safe, efficient, and environmentally responsible aviation industry drives economic growth. And growth is what economies need to improve their state of health.

With best wishes for 2012.


ICFT: Setting Diverse Savings Targets for 2012

IATA’s Industry Charges, Fuel & Taxation (ICFT) team will face challenging financial and qualitative targets in 2012.

IATA achieved US$5.9 billion in savings on airport and ATC charges, fuel fees, and taxation in 2011. In 2012, as well as continuing to meet financial savings goals, IATA will be challenged with qualitative targets.

IATA’s efforts to ensure that airport and air-navigation service charges and fuel fees are transparent and cost-related saved the industry $6 billion last year. This figure exceeded the Board target of $3 billion. Nevertheless, airlines saw their charges bill rise by $5 billion.

This year, IATA will work toward a more diverse set of savings targets. As well as securing cuts to existing charges, taxes, and fees, we will need to ensure that proposed increases are reduced by at least 30%.

IATA will aim to persuade seven major service providers/states to commit to more favorable pricing agreements. We will also campaign to improve service shortfalls at seven major service providers/states in fuel supply, airport infrastructure, or ATC operations.

Given the uncertain economic outlook for 2012, airlines will continue to be challenged by rising charges, fees, and taxation. A particular threat currently comes from debt-laden European and North American governments looking to tax aviation. IATA will seek to educate governments on air transport’s invaluable role as a key driver of economic activity.

Finally, in the area of fuel, registration has opened for the next Aviation Fuel Forum, to be held in Chicago from 15 to 17 May 2012. The event is for IATA Strategic Partners and member airlines involved in fuel activities. For more details and sponsorship opportunities, please visit the Aviation Fuel Forum event page.

Visit Aviation Charges or contact the Aviation Charges team for more information.


The OPC’s Ops Conference

Mike O’Brien, IATA’s Ops Conference Convener, invites Strategic Partners involved in safety, security, operations, and infrastructure to attend the 2012 Ops Conference, held by the IATA Operations Committee (OPC).

IATA policies concerning safety, security, operations, and infrastructure are not developed in isolation. The IATA Operations Committee (OPC), consisting of 20 senior airline-operations representatives, meets twice a year to advise IATA on the practical development of such policies to meet airline needs for safe, secure, and efficient operations.

Once a year, the OPC meeting is expanded to provide a forum for all members, along with government and industry representatives, to offer IATA further guidance on strategic direction. This annual event—the Ops Conference—will be convened from 16 to 18 April 2012 in Rio de Janeiro, co-hosted by ALTA, the Latin American Airline Association.

While covering global airline issues, the event will have a regional emphasis. Attendance is by invitation only, to ensure that discussions are maintained at a high level. Several Strategic Partners are already event sponsors. All relevant Partners are invited to take advantage of this opportunity to contribute to the debate on key strategic issues.

For full details on the Ops Conference, visit the Ops Conference event page.

For sponsorship opportunities, contact Joy Gallowitsch.


AccesRail: Air-Rail Integration Made Seamless with AccesRail 9B

Airline and railway realities have changed a lot over the past few years. On the one hand, airlines have been looking at profitable ways to increase their reach and fill up the hubs from which they operate their most lucrative routes. On the other hand, many railways have seen competition rise in what used to be state-monopoly environments. These realities have unfolded in a context in which political authorities are increasingly imposing environmental and operational constraints on carriers. In this context, airlines and railways see better air-rail integration as a business opportunity.

Until now, air-rail cooperation was quite difficult, as both worlds had their own distribution methods and railways had standards often foreign to the airline world. This is no longer the case.

The many railways that choose AccesRail and operate under the IATA carrier code 9B can now easily interline or seamlessly code share with airlines on the primary screen displays of the global distribution system (GDS), while following IATA rules as well as the various GDS protocols. Moreover, through AccesRail, they can offer a seamless settlement process based on flown segments as per airline protocols. Today, 9B has more than 70 interline and code-share agreements.

Like any airline, AccesRail 9B files schedules through OAG, another Strategic Partner. In addition, it has an e-ticketing facility hooked up to all GDSs worldwide, an airline-type check-in facility, and a departure control system.

If integrating with a railway, checking AccesRail 9B can save time and money and prevent headaches.


Denis Grenier


Bombardier Aerospace: CNS/ATM Equipage

With industry and states working together—and operators and pilots, too—the mood is upbeat, the mission clear: to transform the global air-transport system by 2020 to meet the surging travel demands of the world’s growing population.

A flight plan is taking shape: to develop and implement aviation system-block upgrades that address communications, navigation, and surveillance requirements on a global basis, region by region.

So far, so good. However, clouds are forming on the horizon. The ability of ICAO’s 190 contracting states to reach a global consensus may prove challenging—it certainly has before. Still, all stakeholders agree that lack of action at an international level is not an option, which is promising.

But darker clouds, from an industry perspective, stem from prohibitive cost. The reality is that designing new CNS-capable equipment to meet more critical ATM standards is a costly proposition. These exciting and noble ideas are expensive for manufacturers to design, develop, and manufacture—and equally expensive for airlines to implement, operate, and support as a fleet. Airlines and original-equipment manufacturers (OEMs) are understandably wary of assuming the risk alone should, for whatever reason, the promised benefits never materialize.

Assessing risk as part of any sound financial plan essentially means facing these basic questions:

  • Do equipment upgrades deliver true benefit to airline operators?

  • What percentage of a fleet must be upgraded to make economic sense?

  • Will State governments truly endorse and support upgrades?

Answers to these questions, and others, must be addressed in a clear business case in which states play a more active and supportive role than ever.


Leo Knaapen


Finnish Security Projects Ltd.: New Web Service to Reduce Personnel Costs and Improve Customer Service

Finnish Security Projects (Finsecpro) Ltd. has created a web service to help airline passengers. By using the service, passengers can find out what items they are allowed to bring onboard a flight. The information is based on European Union legislation, IATA regulations, and ICAO instructions.

The service is free of charge and easy to use—plus, users don’t have to register. After indicating an item on the web page, users ascertain whether it can be carried in cabin baggage or hold baggage. Users will also be informed of any specific instructions for carriage.

When fully implemented, the Finsecpro web service will offer the following advantages:

  • Cost savings on airport security

  • Cost savings on customer service

  • Greener environment

  • Less waiting times for security checkpoints

  • Less frustrated and disappointed passengers

  • Less complaints and damage claims

  • Lower management costs

Since its launch in Finland, the service has been used 80,000 times. Previously, all these inquiries would have been directed to the airline’s or airport’s customer service. Estimates are that the service has saved the equivalent of almost 12 weeks of work. In addition to increased efficiency, the service has saved time for security personnel, potentially making line-ups a bit shorter and passengers a lot happier.

The English version of the web service may be found at

finsecpro Jan Kappi

ISO Software Systeme GmbH: Miscellaneous Billing Migration to SIS Seems More Complex than PAX Migration

According to the IATA Simplified Interline Settlement (SIS) Bulletin issued in December 2011, the migration of passenger billing to SIS is proceeding much faster than that of Miscellaneous (MISC) Billing.

This finding corresponds with our observations, based on the experiences of customers migrating to SIS and potential clients looking for an SIS-compliant solution. But why is one migration proceeding faster than the other?

One reason might be that passenger billing is closer to the core business of an airline than MISC Billing. Another reason might be that implementing an IATA/SIS-compliant MISC Billing solution can prove to be complex. Simply doing away with paper is not enough!

The process itself may have to be reconfigured or, at the very worst, redesigned. Departments that have been working more or less independently may have to be synchronized and canalized. Miscellaneous services might have to be mapped out in the Charge Categories and Charge Codes matrix—with about ninety combinations. In fact, mandatory and recommended data (which will become mandatory) may have to be provided for the first time. Perhaps even interfaces to existing tools may need to be defined.

These are just some of the challenges—yet all must be solved in order to create SIS-compliant IS-XML files ready for SIS MISC Billing.

With 25 years of knowledge and experience in aviation billing, ISO Software Systeme is prepared to support airlines with its SIS-compliant solutions. More than 30 clients worldwide already rely on ISO’s aeronautical billing solutions.

Isogmbh Josef Poertner-von der Marwitz

Lufthansa Systems AG: Improving the Baggage-reconciliation Process with IATA RP1800

Between 2003 and 2005, airlines, airport operators, and baggage-handling system providers identified the need to standardize the communication systems for baggage-security and baggage-service processes. For the major players, it went without saying that a massive improvement in automation would not be efficient without standardized communication patterns and agreed-upon process blueprints.

IATA installed a working group in order to draft a recommended practice for automated-baggage processes. In 2006, IATA released the first edition of Recommended Practice 1800 (IATA RP1800) titled “Automated Baggage Handling Based on the IATA License Plate Concept.” The IATA RP1800 contains process blueprints and recommendations on how to use baggage-information messages and baggage codes in the context of these processes.

RP1800 also covers process blueprints containing proposals for the usage of baggage-information messages and their content, as well as baggage-type codes and baggage-identification/handling codes. The information in RP1800 will serve as a guideline to reach a common understanding between airlines as the owners of departure control systems, airports as owners or users of baggage-handling systems, and IT providers as owners of baggage-system interfaces and baggage-handling systems.

For all partners, and especially for airlines and airports, process implementation generates a number of benefits. The high degree of automation helps to reduce manual intervention during baggage acceptance and to keep handling to a minimum. The use of standardized processes and messages permits a much more efficient software implementation and allows the airline to run the process with different airports on the same software base. At the same time, it enables the airport to run the process with different airlines using the same software.

Since RP1800’s initial release in 2006, Lufthansa German Airlines, supported by Lufthansa Systems, has implemented the “reconciliation,” “sorting,” and “offloading/reloading” processes at its Frankfurt and Munich hubs.

LHsystems Sandra Hammer

MTU Aero Engines Holding AG: A Market in Transformation

The commercial engine-maintenance market is in a state of flux, due to new materials, new technologies, and increased outsourcing by airlines. With this transformation set to continue for many years, known market parameters are losing significance as new ones appear.

The major original equipment manufacturers (OEMs) are pushing ever harder, while smaller maintenance, repair, and operations (MRO) companies are losing ground. Not only are engine manufacturers expanding their existing maintenance offerings, they are also selling new engines bundled with multi-year maintenance contracts. This is effectively limiting the competition in the aftermarket. One of the key features of this new generation of engines is the use of completely new materials. The OEMs are essentially the only ones who possess the necessary know-how to employ the associated technologies, and they are doing what they can to keep it that way.

What does all this mean for independent providers? The newer state-of-the-art engines are coming into the shop less frequently than they used to, but demand for on-wing services, including on-wing component repairs, is rising sharply. What’s more, airlines increasingly expect MRO providers to offer additional services, such as spare-engine support.

In order not to fall behind in the future, MRO companies will need to be able to react quickly and flexibly to adjust to these new conditions. They will have to re-align their structures and make some substantial investments. Independent maintenance providers will have to work much harder to secure their market share, even though the commercial MRO market is set to double in the next ten years.

MTU Aero Engines is an established global player in the development, production, and support of commercial and military aircraft engines and industrial gas turbines. MTU Maintenance is among the world’s largest independent providers of commercial engine MRO services.

MTU Dr. Stefan Weingartner

Sabre Holdings: How Ancillaries Are Changing the Way Airlines Do Business

Airline ancillary products and services are not new to the marketplace; we have seen charges for premium seats, meals, and other items for some time. In the absence of technology standards for the industry, many bespoke proprietary solutions were developed. While successful in generating incremental revenues, this approach did not scale to include partner airlines and other distribution channels. Rather, it introduced various technological challenges.

The popularity of ancillaries drove the industry to develop technology standards and a methodology for processing them. Filing of ancillary items through ATPCo’s “Optional Services” (often referred to as “OC”) feeds the system providers’ databases. This allows for the distribution of ancillaries that can be target-marketed through multiple channels. The ticketing systems developed the fulfillment of these ancillary sales with the new IATA Electronic Miscellaneous Document (EMD) standard. Using EMD brings efficiencies to airline operations, as revenue can be recognized at the time of consumption. Better control of the documents allows carriers to improve their accounting and reporting.

Sabre has been supporting the sale of ancillary products and services for several years. In 2011, Sabre embraced the new IATA standard and launched the EMD solution in the global distribution system (GDS) space. This year, Sabre will launch the end-to-end merchandizing solution to the hosted airline community, covering all aspects of the customer experience from pricing, ticketing, and point of sale/service applications, to integration with revenue-accounting systems, and reporting and analytics.

These are exciting times. Sabre is researching advanced capabilities for mobile devices, self-service check-in systems, and other customer touch points to bring intelligent purchasing options to travelers. These capabilities will subsequently drive new and additional revenues for airlines.

Sabre Nigel Hughes

Saigon Cargo Service Corporation (SCSC): Terminal Operations in the Asia Pacific Region

A member of the Southern Airports Corporation (SAC), Saigon Cargo Service Corporation (SCSC) was established in 2008. It was the first air-cargo terminal licensed by the Civil Aviation Administration of Vietnam, launching operations in October 2010. The terminal, representing a local investment of US$50 million, extends over 143,000 square meters in Tan Son Nhat International Airport (SGN). Specializing in international air-cargo terminal and warehouse-consolidation services, the SCSC air-cargo terminal plays an important role in Vietnam’s logistics chain.

SCSC has benefitted from numerous partnerships, drawing on Lödige’s extensive ground-handling expertise, deploying the Hermes Cargo Management System’s wide range of functionalities, and collaborating with Lufthansa Consulting to provide customers with a carefully tailored, robust IT solution.

Our mission is to understand our customers’ air-cargo service requirements and to cater successfully to all their needs. SCSC is committed to delivering top-quality air-cargo services by implementing advanced know-how and modern air-freight technology in a cost-competitive manner. We deliver services to 10 airlines in the SGN station, handling cargo for 68 flights per weekly, including: Aeroflot Russian Airlines (SU), AeroSvit Ukrainian Airlines (VV), Cardig Air (8F), Cargolux (CV), Lion Air (JT), Lufthansa Cargo (LH), Singapore Airlines (SQ), Tiger Airways (TR), Turkish Airlines (TK), and Vladivostok Air (XF).

We are aiming to obtain TAPA and ISAGO certification and to become one of the leading terminal operators in the Asia Pacific region.

Scsc Le Quang Thanh

SITA: Air Travel’s Transformational IT

What top information technologies will reshape the air travel of the future? Since SITA asked the question in one of its “New Frontiers” papers three years ago, consumer technology has evolved rapidly. Three trends are now creating industry disruption—mobility, social media, and cloud computing.


Mobility offers the most profound change for passengers. Consumers are fast moving toward a post-PC era. Smartphones are fully functional computers with myriad applications and services. Clearly representing the future, the mobile Internet is ramping up much faster than desktop Internet did. Mobile will be many people’s primary Internet experience as they enter the air-travel market over the next decade.

Social Media

Social media continues unabated. Already it has produced more data than humankind has ever created before. The number of blogs has rocketed to over 150 million over the last three years. Facebook has shot from 150 million users to over 800 million.

Both trends are propelling us toward the “always connected” world. But they need a vital ingredient.

Cloud Computing

Constant connectivity demands robust and reliable back-end systems and IT infrastructure. Smartphones, already packed with apps and features, are light on processing power. They depend increasingly on cloud infrastructure to bear the heavy workload for information-hungry consumers.

Together, these trends are creating a wave of innovation throughout air travel. Exactly where this wave will take travelers and the industry is the basis of a SITA “New Frontiers” paper due out in early 2012. Keep an eye on

Sita Quentin Browell

Sutherland Global Services: Optimizing Sales Channels

The current business environment has placed enormous pressures on airlines’ revenue streams and margins. With an expected shrinkage in revenue per available seat-kilometer (RASK) and profits, airlines will need to optimize their sales channels as well as their network and partnerships. With its 25-year legacy providing solutions to Fortune 500 customers, including some of the world’s leading airlines, Sutherland understands what it takes to add more revenue to customers’ bottom line without having to make capital investments.

Our platform-based solution helps airlines maintain revenue integrity through our revenue-accounting and fare-audit services. Our RevAssure™ platform helps airlines reduce the overall cost of processing electronic payments by as much as 40% through payment-card fraud management, payment reconciliation, as well as exception management and chargeback handling. Our partnerships with card-acquiring companies help reduce acquiring costs.

Our award-winning network-analysis service allows airlines to evaluate existing routes as well as relationships based on special prorate agreements (SPA) and code sharing with other airlines. This service helps to maximize revenue while assisting in identifying new partnerships to optimize this channel. The service is backed by domain-rich, experienced experts along with options of project-based work and ongoing retention.

Sutherlandglobal Sutherland Global Services

Vetter GmbH: Gentle and Effective Aircraft Recovery

According to German air-traffic licensing regulations (§ 45 LuftVZO), every airport is obligated to uphold conditions for safe and orderly operations. In case of an incident, such as an immobile airplane on the runway, these conditions must be restored as quickly as possible. Cost is another issue: every hour of interrupted operations costs an airport millions.

In accordance with ICAO Annex 14, an emergency plan with appropriate operating procedures for aircraft recovery is recommended. This applies to aircraft both on the runway and in the vicinity of the movement area.

At Frankfurt’s civil airport, operated by Fraport AG, special aircraft-recovery equipment is constantly available and ready for service. The available tools are capable of gently lifting, and, if necessary, removing immobile aircraft, including the A380.

Aircraft lifting bags, such as those offered by German manufacturer Vetter GmbH, are gentle and effective recovery tools that can be used on all types of aircraft.

In their basic form, aircraft lifting bags resemble blocks; their support area is parallel to the deployment surface. However, no airplane has flat surfaces on its underside, such as on the fuselage or wings or near the landing gear, where possible contact points are situated. During lifting, serious accidents can occur when lifting bags slip out sideways, making the airplane drop roughly back to the ground.

The realization that “straight and round don’t match” led Vetter’s engineers to develop modern contour matching in cooperation with Klein-Industrie-Training and Fraport AG.

Vetter’s contour-matching system is based on the principle of the vacuum mattresses commonly used by rescue services. The vacuum chambers form an airtight envelope, which can be uniformly filled with small plastic balls using a filling lance. In this state, the chamber is still moldable, filling in every cavity or fitting to every bump on the support area. When the air is pumped from the chamber, the resulting vacuum presses the balls together, hardening the modeled form. This optimal fit to the airplane’s contours prevents point loads and the risk of further damage.

Contour matching results in a clear improvement in safety, especially as regards load stability.

Vetter Vetter GmbH
Visual Defence Services: Improving Safety and Security through Shared Resources

Visual Defence has a long history of providing security surveillance systems to Air Canada, Canada’s largest full-service airline and the largest provider of scheduled passenger services in the Canadian market, the Canada—US cross-border market, and the international market to and from Canada. Air Canada serves over 32 million customers annually and provides direct passenger service to over 170 destinations on five continents.

In order to protect the safety and security of passengers, Air Canada relies on a state-of-the-art video-surveillance system. The airline turned to Visual Defence to provide an IP-based video management system. The system was to act as the core of Air Canada’s technical-operations center, located at Toronto Pearson International Airport.

The system manages and monitors video streams from multiple sources throughout the facility. Then it feeds video information to a customized video display, where security operators can identify and manage critical situations. Air Canada benefits from the ability to share resources (cameras) with other airport tenants and the Greater Toronto Airports Authority (GTAA). This resource sharing is a key feature of the system.

Through shared resources, Air Canada is able to achieve significant cost savings, enhance the system’s value, and gain invaluable insight into ways to improve customer service and the overall passenger experience in the terminal and on board.

Vdsas Eugene Gerstein
Simplifying the Business

Simplifying the Business (StB) is an industry-wide program initiated in 2004 that aims to change the way the air-transport industry operates. The result is better service for passengers and lower costs for airlines. Each year a number of projects make up the whole program. Past initiatives such as E-ticketing have proven the success of StB.

For 2012, the IATA Board of Governors set up industry priorities related to both ongoing and new projects:

The objective of IATA’s Baggage Improvement Program (BIP) is to identify 50% of global baggage mishandling and recommend solutions through an IATA-led industry-wide action. Initiated in 2008, BIP will come to a close by the end of this year.

IATA e-services aims to facilitate ancillary revenue sales through all distribution channels using the IATA Electronic Miscellaneous Document (EMD) standard. In 2012, the use of EMDs will expand to airlines representing 75% of passenger volumes.

Fast Travel (FT) introduces a full suite of self-service options through cooperation between airlines and airports. After having seven airport/airline pairs become compliant in 2011, the Board announced a total of a hundred pairs to implement at least three FT solutions for 2012.

The Global Air Cargo Advisory Group (GACAG) will take the lead for the implementation of e-freight, which aims to take paper out of air cargo. Airlines will now focus on adopting the electronic air waybill (e-AWB) by achieving 15% global penetration in 2012.

Two new projects on airline distribution and passenger facilitation will improve the whole passenger experience.

Stay up-to-date by visiting Simplifying the Business.

IATA Conferences and Events

IATA conferences, exhibitions, and industry meetings provide outstanding networking opportunities in addition to an association with the IATA brand, a world-class global endorsement. These events cover areas as diverse as pricing, ground handling, legal issues, fuel, and security, among others, which benefit airlines, airports, travel and cargo professionals, as well as service providers and governments.

Featured events

World Cargo Symposium

13–15 March 2012 — Kuala Lumpur, Malaysia
Attend the 2012 event to monitor our progress and learn about the actions being pursued; network with peers and industry experts and leaders; learn about current issues; and keep abreast of industry trends.

IATA Training Partner Congress

15–16 March 2012 — Singapore
The IATA Training and Development Institute (ITDI) will use this congress as a platform to discuss how to work together more effectively, share best practices from the different markets, and exchange ideas on emerging trends and opportunities in the travel and tourism, aviation, and cargo areas.

ATAG 6th Aviation & Environment Summit

21–22 March 2012 — Geneva, Switzerland
Organized by the Air Transport Action Group (ATAG), the 6th Aviation & Environment Summit will bring together some 350 industry representatives and key stakeholders, as the aviation sector reaffirms its commitment to sustainable growth and the green economy.

Wings of Change

28–30 March 2012 — Santiago, Chile
The IATA FIDAE Wings of Change Conference (WOC) is the premier Latin American forum addressing the aviation industry in Latin America and the Caribbean. The 2012 edition will feature additional events and a new format to enable delegates to make the most of their attendance.

Aviation Fuel Forum

15–17 May 2012 — Chicago, US
The IATA Aviation Fuel Forum is the premier industry meeting for the world’s aviation-fuel community. The Forum is a unique platform that enables airline representatives, fuel suppliers, and IATA Strategic Partners to discuss the industry’s priorities and agree on actions to enhance efficiency and productivity.

Watch for upcoming events!

IATA’s Annual General Meeting
10–12 June 2012
Beijing, China

Visit IATA Events regularly for an updated list of all upcoming events.

Michael Huntington
Manager, IATA Conferences and Events
Tel: +1 450 715 1313

New Strategic Partners

Since 1990, IATA Strategic Partners have been contributing to IATA and the air transport industry through their involvement in the Strategic Partnerships program.

We are happy to introduce the following new Strategic Partners. Access the company websites directly by clicking on their logos.

Access IS   Air Management International   APSCO
Access IS   Air Management International   APSCO, The Arabian Petroleum Supply Co.
AvFuel   Edge-airport   Evo Jet Fuels
AvFuel Corporation   Edge-airport   Evo Jet Fuels
Gevo, Inc.   Logitude World   Ryan, LLC
Gevo, Inc.   Logitude World   Ryan, LLC
Strategic Aviation Solutions International Ltd.   TrueStar Group S.p.A.   Zafire Aviation Software Ltd.
Strategic Aviation Solutions International Ltd.   TrueStar Group S.p.A.   Zafire Aviation Software Ltd.

For a complete list of Strategic Partners, and to learn more about what they offer, please visit our online directory.

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