IATA Solutions Spectrum

Covering All Angles

Consulting
Training
Intelligence
Network and Fleet Evaluation

We can reveal where increased profitability hides through a full analysis of your unique situation. We can develop, with and for you, a plan for an optimal network and fleet that adapts to new requirements and growth, and adjusts to changing market conditions.

With an optimized plan, you can maximize your profitability and reduce costs, improving the sustainability of your airline.

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Airline Business Models and Competitive Strategies

We can equip your staff with best practices to help them make the right decisions and measure the effectiveness of those decisions to constantly update them.

We can train them to recognize what drives airline cost and revenue, and to understand the mechanics of airline financial and operational issues, so they can determine positioning, reach target audiences more effectively, create competitive advantage and protect it.

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Direct Data Service (DDS)

We can provide you with the quality information you need to continue to make informed decisions.

Whether deciding where to put a new route, what aircraft you might need, what partners would be best to work with, what services to offer, and how to maximize yields, we have the statistics and the tools to help you identify and analyze every available opportunity.

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Consulting
Training
Intelligence
Business Plan Development and Implementation

We can help you and your employees think outside the box you have become encased in. We can work with you to develop a new horizon to aim for based on a thorough analysis of your situation, in terms of business and people, and ensure the recommendations are put into practice optimally.

Your newly inspired staff will have a clear, common aim around which to work, will be able to tackle difficulties more easily, and to implement ongoing improvements.

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Change Management

We can enable you to change the internal mindset of your organization and motivate your staff to aspire to and pursue your goals.

We can train you to develop a change strategy focusing on the people side of change. We can show you how to create buy-in and readiness for change to ensure your strategy is successful. We can help you to become an inspiring leader for change.

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CargoIS

We can provide you with the quality information you need to continue to make informed decisions.

Whether deciding where to put a new route, what aircraft you might need, what partners would be best to work with, what services to offer, and how to maximize yields, we have the statistics and the tools to help you identify and analyze every available opportunity.

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Direct Data Service (DDS)

We can provide you with the quality information you need to continue to make informed decisions.

Whether deciding where to put a new route, what aircraft you might need, what partners would be best to work with, what services to offer, and how to maximize yields, we have the statistics and the tools to help you identify and analyze every available opportunity.

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Consulting
Training
Intelligence
Pricing and Revenue Management Assessment

We can kickstart your revenue-generation drive by analyzing your unique and exact situation and identifying opportunities you may have difficulty seeing. Our recommendations will enable you to make informed decisions about your revenue strategies and to increase revenue, especially net incremental revenue.

Our additional implementation and mentoring services can set you on the path to reach your full revenue potential.

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Airline Marketing

We can enable your staff to be more effective in the generation and maximization of revenue across the board.

We can hone their skills of analysis and evaluation, and equip them to integrate multiple marketing channels, and devise successful targeted commercial strategies through the use of marketing information and research.

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Airline Revenue Development

We can identify further opportunities to reach new markets, increase revenue and drive down costs. By assessing your internal set-up and your passenger base, we can identify which products and services you can charge for, while preserving the customer experience and your brand.

The business plan we develop and can implement with you will create a new business model generating increased revenues and profits over the long term.

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CargoIS

We can give you the intelligence and analysis tools you need to continue to identify the key markets with the best growth potential.

Whether deciding where to put a new route, what aircraft you might need, what partners would be best to work with, what services to offer, and how to maximize yields, we have the statistics and the tools to help you identify and analyze every available opportunity.

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Direct Data Service (DDS)

We can give you the intelligence and analysis tools you need to continue to identify the key markets with the best growth potential.

Whether deciding where to put a new route, what aircraft you might need, what partners would be best to work with, what services to offer, and how to maximize yields, we have the statistics and the tools to help you identify and analyze every available opportunity.

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Consulting
Training
Intelligence
Customer Satisfaction and Benchmarking

We can work with you to identify loyalty-boosting opportunities wherever they exist, and to create positive customer service programs that foster repeat business. We guide you in designing a plan that speaks to and motivates your team, and that can be measured and adjusted, to ensure consistently excellent customer service.

With clear service goals, committed employees, and customer feedback, your airline will increase passenger loyalty, revenue growth and competitive advantage.

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Maximizing Revenues from Frequent Flyer Programs

We can give your staff the skills they need to build privileged relationships with customers, to gain deeper insight into their concerns and expectations, and to use that knowledge to enable your airline to keep delivering passenger satisfaction.

Leveraging your frequent flyer program through customer response management, you can define new offers or adjust messages, identify actions to improve performance, and even effect change in customer behavior.

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Airs@t

We can provide you with the essential benchmarks on which to build your strategy and policies. Our benchmarking surveys cover the whole passenger travel experience and help you understand customer behavior and what truly impacts their loyalty, so you can focus your efforts on the specific service/attribute you need to improve.

With our custom surveys and our configurable, customizable reports, you can also create KPI dashboards to evaluate and track your own and other airlines' performance.

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Consulting
Training
Financial Data
Distribution Strategy Review

We can help you achieve the optimal distribution mix for your airline by carrying out a detailed and quantified assessment of your current distribution environment and its potential. We can recommend an overall distribution strategy that considers cost, contribution, control and coverage.

By implementing this strategy, you can improve your distribution cost/revenue performance, sales and distribution alignment, and decision-making capability.

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Airline Distribution Strategies and E-commerce

We can help you truly understand how distribution has changed, will continue to change, and what you need to bear in mind to stay ahead of the curve as time goes on.

We will bring you up to date so you can identify the best distribution strategies for your business model, develop distribution concepts on operational and management levels, apply best practices toward future profitability, and leverage your knowledge of the New Distribution Capability to develop your product offerings and roll them out.

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WebLink

We can provide you with the technology to simplify and align management of all your sales channels, by enabling you to feed your agency direct sales into the BSP for consolidated processing and settlement.

By simplifying your agency direct sales, you can decrease overall distribution costs and financial risk. Simultaneously, you can increase penetration of the channel and its profitability, and ensure revenue integrity and assurance.

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Consulting
Training
Safety Data
Safety Management System Development

We can work with you to develop an optimal Safety Management System (SMS) for your airline, helping you to comply with aviation safety regulations. Our objective position will help you make the shift to the safety culture you must put into place to ensure your SMS is sustainable.

The systematic analysis of the employee reports and data the SMS will produce, will enable you to make informed decisions, predict hazards and ensure improvement.

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Developing an Effective Safety Culture

We can train you, in your own environment or in an IATA facility, in how to develop the organizational culture that is essential to the sustainability of your SMS. We can teach you to identify and address the challenges in implementing a SMS, and show you how to lead and drive its implementation in your organization.

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Flight Data Analysis

We can assist you in continuing to meet your cost-reduction goals while maintaining control and improving safety, through our Flight Data Analysis service. By turning over your FDR or QAR data to our group of experts with accident investigation experience, you eliminate the need for an equivalent internal department, and its associated costs.

Via our web-based interface, you can continue to monitor your safety performance 24/7, anywhere in the world, and feed back the information into your SMS.

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