IATA Inflight Services aims to improve safety, quality and cost-effectiveness of inflight services for the benefit of Member airlines, partners and passengers.
How is this achieved?
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By developing and promoting Recommended Practices for the Industry, through Work Groups and Task Forces.
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By organising conferences, forums and workshops to bring together a broad group of experts and stakeholders interested in improving Inflight Services.
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By offering tangible solutions to Member airlines, such as the IATA Catering Quality Assurance (ICQA) programme and consulting services.
Areas of expertise
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Cabin Safety
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Contribute to the reduction of incidents/accidents and costs to airlines associated with the safe operation of commercial passenger aircraft.
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Areas: Standard Operating Procedures, Safety Equipment, Emergency Procedures, Cabin Security, Dangerous Goods, Cabin Crew Training, etc.
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Cabin Health
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Contribute to an efficient and cost effective approach to handling medical issues on board commercial passenger aircraft.
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Areas: Duty time limitations, Transmission of communicable diseases, Disinsection, etc.
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Inflght Catering
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Contribute to improvements in the quality and cost-effectiveness of inflight catering for the benefit of Member airlines, partners and passengers.
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Areas: IATA Catering Quality Assurance (ICQA) programme, Inflight RFID, IATA special meals, Standard catering services agreement, etc.
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Cabin Operations
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Contribute to an efficient and cost effective approach to cabin crew management and cabin management.
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Areas: Cabin crew performance, irregular operations handling, service irrgularities handling, cabin systems, etc.
Work Groups and Task Forces
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The IATA Cabin Safety Work Group (CSWG) reviews all aspects of cabin operations to improve safety and operational efficiency
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The ICQA Council and ICQA Technical Committee oversee the IATA Catering Quality Assurance (ICQA) programme
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The IOSA Cabin and First Aid Standards reviews and updates IOSA Standards on Cabin Crew Operations, Cabin Crew Training and First Aid
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The Inflight RFID Task Force is currently assessing the use of RFID technology for trolley tracking, maintenance and content management
Private Site
The Inflight Services private site contains a vast array of documents concerning each Inflight Services area of expertise. Please note that individual access is granted only to relevant sections of the Inflight Services private site, based on participation in Inflight Services activities.
To request access, please click on "Registration (external users only)" under Inflight Services Private Site.
To access the private site, once registered, click on "Login (external users)" under Inflight Services Private Site.
Contact Us
To further discuss the role of IATA Inflight Services, contact us at inflight@iata.org.
If your question is specific to Cabin Safety, contact us at cabin_safety@iata.org.
If your question is specific to the IATA Catering Quality Assurance (ICQA) programme, contact us at icqa@iata.org.