Before you fly
- Visas, vaccines, customs: prepare for your trip with customized information from our travel center
- Luggage: make sure to have it all right. Check the advice provided on cabin and checked luggage
- Are you traveling with your pet or planning to ship your animal? Check out our pet corner for recommendations on the choice of a container and the preparation of the animal.
After your trip
Should you have experienced a problem on your flight, see the e-ticketing legal notice that lists your rights.
Further information can be found in these traveler frequently asked questions and passenger rights resources
Flying and the environment
Aviation produces around 2% of the world’s manmade CO2. We will be carbon neutral by 2020 and by 2050 we will reduce our carbon emissions by 50% compared with 2005.
More information on aviation and the environment at www.enviro.aero
Did you know?
Over 56 million people are employed worldwide in aviation and related tourism. Of this, 8.36 million people work directly in the aviation industry. Aviation is a critical factor in global economy. Fly on!
More figures that illustrate the impact of aviation on the global economy.
Safety, our #1 priority
In 2011, there was just one major accident for every 2.7 million flights. That means you can fly safely every day for well over 7,000 years. But we are working to improve safety even further.
Improving your experience while traveling
The passenger experience of the future
This fun video provides a vision of what the end-to-end air travel experience can look like in just a few years' time.
Customizing your journey
You expect customized services from airlines. The New Distribution Capability project will allow you to select and pay for exactly the services you want, from access to airline lounges to more leg room on your seat.
Passenger Rights - an important
policy issue for IATA
We support airlines in looking after their passengers with lobbying activities to harmonize legislations, and ensuring passenger protection without adding complexity to air transport.
Read more on our Passenger Rights policy activities.
Airlines International article: Passenger Rights - Signs of Confusion (April 2013)