Before you fly
- Visas, vaccines, customs: prepare for your trip with customized information from our travel center
- Luggage: make sure to have it all right. Check the advice provided on cabin and checked luggage
- Are you traveling with your pet or planning to ship your animal? Check out our pet corner for recommendations on the choice of a container and the preparation of the animal.
After your trip
Should you have experienced a problem on your flight, see the e-ticketing legal notice that lists your rights.
Further information can be found in these traveler frequently asked questions and passenger rights resources
Flying and the environment
Aviation produces around 2% of the world’s manmade CO2. We will be carbon neutral by 2020 and by 2050 we will reduce our carbon emissions by 50% compared with 2005.
More information on aviation and the environment at www.enviro.aero
Did you know?
Over 56 million people are employed worldwide in aviation and related tourism. Of this, 8.36 million people work directly in the aviation industry. Aviation is a critical factor in global economy. Fly on!
More figures that illustrate the impact of aviation on the global economy.
Safety is our #1 priority
In 2011, there was just one major accident for every 2.7 million flights. That means you can fly safely every day for well over 7,000 years. But we are working to improve safety even further.
The passenger experience of the future
This fun video provides a vision of what the end-to-end air travel experience can look like in just a few years' time.
Passenger Rights - an important
We support airlines in looking after their passengers with lobbying activities to harmonize legislations, and ensuring passenger protection without adding complexity to air transport.
Read more on our Passenger Rights policy activities.
Airlines International article: Passenger Rights - Signs of Confusion (April 2013)
Commercial flight is 100 years old!
January 1st 1914 marked the first ever scheduled flight with a paying passenger. Throughout 2014, we will celebrate the 100th anniversary of that landmark moment. Join the celebration and participate in the conversation about what needs to happen to make the next 100 years even more momentous