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Travel Agents & IATA Services Publications Training

IATA accreditation is a seal of approval recognized worldwide. We are committed to working with all travel agencies to improve customer service and choice.

BSP & Accreditation support and resources

Customer Portal: Documentation, resources & support for BSP and Accreditation

Becoming an IATA agent

Find out how to become an IATA Agent or get an IATA code

Beware of fraudulent requests

Travel agents are frequently targeted by fraudsters sending fake IATA e-mails and invoices. Please see how you can protect yourself: e-mail and website fraud protection

Get an IATA/IATAN ID Card

The IATA/IATAN ID Card is the ONLY globally recognized industry credential for the travel professional.
Get an ID Card
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Join the ID Card community on Facebook

Questions about your ID Card? If you already have an ID card and need support, please go to our Customer Portal

New Distribution Capability

Learn about what the New Distribution Capability standard will bring to the Travel business

IATA proposes efficient solutions to travel professionals.

Billing and Payment Services

Billing and Settlement Plan (BSP) Settlement of passenger sales from travel agents to airlines
BSPlink: Global web-interface for travel agents and airlines - Access to IATA BSP functionalities - Facilitates participant’s interaction
Travel Industry Exchange Settlement Solution TIESS) Electronic invoicing service - Multi-currency e-Settlement - Prompt reconciliation
Travel Agent Services Fees (TASF): Facilitated fee collection - Competitive credit card rates that are reliable and flexible

Helping you improve service to your customers

TIM (Travel Information Manual) is the world's leading source for information on air travel requirements. TIM is a must for all involved in the travel industry. This unique manual lists rules and regulations for more than 216 countries on subjects such as:

Passports
Visas
Health information
Airport tax
Customs and currencies

Ticketing

Ticketing Handbook

Travel information

Travel Information Manual (TIM)
Timatic
IATA Travel Centre– Passport, Visa & Health requirements

IATA provides aviation training to thousands of professionals each year, helping to build careers and ensure sustainability throughout the industry. Our travel and tourism training ranges from entry-level travel agent basics to senior management for agencies or tour operations. All of our courses lead to an IATA qualification, recognized internationally by the travel industry.

Featured courses

BSP Essentials for Travel Agents (eLearning)
Delivered online, this e-learning course teaches best practices in interpreting BSP billing report data, reconciling transactions with other back office systems and using BSPlink functionality
Social Media for the Travel Industry (eLearning)
This e-course tours the most popular travel industry social media sites, showcasing opportunities for businesses that use social media as a marketing strategy, highlighting important “dos & don’ts” and helping design a company profile.
Geography in Travel Planning (eLearning)
An Avatar-guided interactive e-learning course where you explore the richness of the world’s geography, plan efficient itineraries, deal with time zones and map major destinations on all continents.

See all travel industry courses

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Additional information

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