Passenger Rights

Airlines are committed to looking after their passengers and are highly incentivized to do so. The recent proliferation of overlapping passenger rights regimes around the world creates difficulties for the industry and confusion for passengers. The industry seeks a balance between ensuring the adequate protection of passengers and burdening air transport, and by extension consumers and businesses, with cost and complexity.

Position Papers

Passenger Rights (pdf)

Sequential Coupon Use (pdf)

Ticket transferability (pdf)

Supporting Economic Analysis

Briefings and outside views on competition

Briefings and outside views on airline costs

Economic benefits of aviation