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Consumer & Passenger Issues

​The aviation industry recognizes that regulation benefits consumers and the industry alike by providing clarity and certainty for all. 

But where regulation is poorly designed or enforced, it can induce confusion rather than clarity and add expense without creating value.  

Overly complex regulatory frameworks can limit the choice, and competition, to consumers

Global travellers need global rules - so you know what applies to you regardless of where you're travelling. That is why we are campaigning for less of a patchwork, and greater convergence to IATA's core principles on consumer protection and greater ratification of the Montreal Convention 1999. 


Main consumer & passenger policies

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