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Changing the Debate

​There’s a worrying trend in aviation policy these days – the spread of heavy consumer protection regimes around the world. While offering protection for consumers is a good thing, the purpose of many of these regulations appears to be to “defend” passengers from airlines. This results in rules which reduce consumer protection and convenience – through higher fares, less choice, and more confusion. ​

Member airlines' and industry partners' perspectives

Watch and listen to some perspectives on current industry issues from our member airlines & industry partners.

JetBlue: Reducing Delays


Air Transat: Connectivity and Safety


AAPA: Consumer Protection and Government Regulation


Partnering to strike the right balance 

IATA is working with its members to demonstrate to policymakers that over-regulation is counter productive. Airlines, governments and passengers all have a shared goal – of getting to destinations reliably, comfortably and on-time. Airlines already have many policies in place to ensure passengers are looked after, for instance the voluntary commitment (pdf) to repatriate passengers in Europe. IATA members have also unanimously agreed core principles on consumer protection (pdf). These examples, and others, show that the industry is able to safeguard passenger interests without the need for prescriptive government regulation.


It is vital that governments, regulators and the flying public understand the balance between protecting consumer rights and protecting sustainable air services. Appropriate regulations, globally coordinated, can give passengers confidence while ensuring the freedom to fly. Rather than regulations “defending” passengers, they should be framed as a partnership between consumers and the industry, aimed at encouraging competition, innovation, consumer confidence and enhanced air connectivity.


Let's talk specifics


To make the case for this new mindset, the industry is looking to engage passengers and policy-makers in a conversation, based on our shared aims and priorities.


Click on the thumbnails to find out more, and see how to get involved in starting the conversation. It’s about choice, convenience and connectivity. Let’s change the debate.​

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