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Fact Sheet: IATA e-services

Definition

  • The IATA e-services project aims to replace all paper miscellaneous documents and excess baggage tickets with the global IATA Electronic Miscellaneous Document (EMD) standard
  • An EMD tracks the sale and the usage of additional services, such as excess baggage or lounge access, in an electronic record

Targets

  • Successful adoption of the EMD standard in IATA Billing and Settlement Plans (BSPs) by the end of 2014
  • Virtual Multipurpose Document (vMPD) was phased out in June 2014, with certain identified exceptions in some BSPs until October 2014

Benefits

  • Passengers:
    • EMD enables simpler billing and accounting of ancillary services being offered to passengers, such as airport transfers, Wi-Fi access, lounge access and more
    • Services offered through EMD can be used on journeys involving multiple airlines, making interline/alliance travel smoother
    • Services are available to both agents and airlines through a single standard document type
    • Just as e-ticketing made ticket changes easier, EMD will make changes to these services easier
  • Airlines:
    • Less processing time, more accuracy and faster revenue collection
    • Real time access to the status of all documents and not just electronic tickets
    • Lower costs due to simplified revenue accounting and back office processing. Airlines will be able to track and attribute revenues faster and more accurately
  • Travel Agents:
    • Easier fulfillment for sales of ancillary services
    • Capability to issue and track EMDs via their own systems providing increased productivity, market intelligence, and more efficient corporate billing and control

Status (as of May 2014)

  • 69 EMD capable airlines
  • 84 EMD live airlines in the IATA BSP
  • TOTAL: 153 airlines implemented IATA EMD standard

Updated: May 2014

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