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Fact Sheet: Innovation in Baggage (InBag)


During the last six years, the global rate of mishandled bags has fallen by 64.9 % to 6.96* per 1,000 bags (<1% of all worldwide handled bags). This success is due to the concerted efforts of airlines, airports and ground handlers. However, baggage mishandling is still costing the industry over $2.1 billion* per year.

The InBag program addresses the fundamental causes of mishandling and aims to improve baggage process efficiency for 99% of bags that are correctly handled. At the same time, InBag’s ambition is to modernize the global baggage infrastructure, facilitate the introduction of new baggage services and products, generate further cost savings and improve the customer experience.

The Targets

The InBag program focuses on the following streams addressing industry needs in the area of baggage:

  • Reduce current 1% of worldwide mishandled bags down to 0.5%
  • Improve efficiency in the five key baggage areas (check-in, security, manual handling, arrivals and  transfers)
  • Enable innovation (“Baggage as a product”). Introduce modern standards for baggage that will enable access to information, facilitate action and innovation and also enable comparison of baggage performance between airlines and at airports
  • Electronic baggage claim receipt which is essential for Home printed bag tag and Electronic baggage tag solutions.
  • New standard on Baggage tracking making it obligatory to demonstrate the delivery of the bag on load to the aircraft, transfer and arrivals.

The Benefits

  • More than $1.25 billion cost savings from reduced baggage mishandling across the industry
  • Effective management and data quality
  • Efficient baggage processes
  • Better passenger proposition
  • Modern baggage standards

*SITA Baggage Report 2014


December 2014


Additional information

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