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Fact Sheet: Innovation in Baggage (InBag)


During the last five years, the global rate of mishandled bags has fallen to 8.99 per 1000 bags (<1%). This success is due to the concerted efforts of airlines, airports and ground handlers combined with IATA’s Baggage Improvement Program (BIP). However, baggage mishandling is still costing the industry over $2.58 billion* per year.

The InBag program addresses the fundamental causes of mishandling and aims to improve baggage process efficiency for 99% of bags that are correctly handled. At the same time, InBag’s ambition is to modernize the global baggage infrastructure, facilitate the introduction of new baggage services and products, generate further cost savings and improve the customer experience. Whereas BIP teams visited airports and made specific recommendations, InBag focuses on the more generic problems that arose during the BIP program implementation.


The InBag program is composed of three streams addressing industry needs in the area of baggage:

  • Reduce current 1% of worldwide mishandled bags down to 0.5%
  • Improve efficiency in the five key baggage areas (check-in, security, manual handling, arrivals and  transfers) by 20%
  • Enable innovation (“Baggage as a product”).  Introduce modern standards for baggage that will enable access to information, facilitate action and innovation and also enable comparison of baggage performance between airlines and at airports

The Benefits

  • More than $1.25 billion cost savings from reduced baggage mishandling across the industry
  • Effective management and data quality
  • Efficient baggage processes
  • Better passenger proposition
  • Modern baggage standards

*SITA Baggage Report 2012


Updated: December 2013


Additional information

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