ISAGO - IATA Safety Audit for Ground Operations

Facts and Figures

• ISAGO improves ground safety and aims to reduce accidents/incidents
• ISAGO also provides cost savings for both airlines and Ground Service Providers (GSPs) by decreasing the number of redundant audits

Background

• Project development started in October 2006
• Program launched in February 2008 to audit GSPs under a common and harmonized set of international standards
• First audits were conducted in May 2008
• Audits are conducted at headquarter (HQ) level and at airport (station) level every two years
• HQ audits are conducted by independent IATA-accredited audit organizations 
• Station and co-located (HQ and station) audits are conducted by qualified member airline auditors from the ISAGO audit pool managed by IATA
• ISAGO has also gained the support of several Civil Aviation Authorities (CAAs) and airports since its inception
• Lebanon, Turkey, Seattle-Tacoma (USA), and Montego Bay (Jamaica) have mandated ISAGO in their respective jurisdictions
• The European Civil Aviation Conference (ECAC), composed of 44 European Member States, endorsed ISAGO in January 2012

To join ISAGO

• Any airline wishing to join the ISAGO Audit Pool must be an IATA member
• To complete the ISAGO registration, a GSP must have successfully completed the headquarter audit and at least one station audit

Achievements Update

• Established an audit pool with 44 member airlines, consisting of 290 ISAGO qualified auditors 
• Performed 460 audits worldwide since 2008 44% of which are HQ audits or 105 individual ground service providers
• As of May 2012, the ISAGO registry had surpassed 100 registered providers with more than 145 registered stations in 120 airports worldwide

 Updated: December 2012