Fast Travel

Definition: 

The Fast Travel initiative responds to consumer demand for greater convenience with a set of projects designed to offer a range of self-service options to enable the passenger to manage all appropriate aspects of the departure and arrival processes.

Background:

• Customer demand for self-service options keeps evolving as technology progresses
• Airlines need to reduce cost of operations while improving service to  passengers

Target

• Conduct 2 pilots per project by end 2008

Projects:

Check-in

• Develop guidelines and a best practice to help airlines develop a check-in service utilising a range of channels
• Promote Common Use Self Service check-in kiosks where it makes sense - with a target of 130 airports by the end of 2008.
• Promote the use of IATA standard 2D bar codes on mobile phones for check-in

Bags ready-to-go

• Develop standards for self-tagging of baggage and improve baggage processing on and off airport via common baggage drop off points and collections

Document scanning

• Develop a self-service option for processing of common documents such as Passports and ID cards

Flight re-booking (IRROPS)

• Develop a process and standards for self service options that give passengers the ability to choose onward travel options, get new ticket details, and obtain boarding passes or vouchers

Self-boarding

• Develop processes and standards for self-boarding gates
• Develop processes and standards that give passengers the ability to register baggage mishandlings on a self service machine 

Baggage recovery

• Develop self-service options that allow passengers to register and trace lost bags without having to queue to see an agent.
  

Benefits:

• Passengers:
  • Speed, convenience and control
• Airline:  
  • Simplified processes, reduced costs and increased customer service
• Airports:  
  • Improved use of existing infrastructure and better service

Status:

• 12 pilots (2 in each of the six project areas) are being conducted
  

Updated: September 2008