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Fact Sheet: Fast Travel

Definition

The Fast Travel initiative responds to consumer demand for greater convenience. It consists of six projects designed to offer a range of self-service options that give passengers more control over their journey.

Projects

  • Check in: allowing passengers to receive their boarding pass via self-service channels (web, kiosk and mobile phone), avoiding long lines at check-in desks
  • Bags ready-to-go: enabling passengers to deliver their bags tagged and ready for acceptance to an airline check-in agent or a self- service bag drop 
  • Document scanning: allowing passengers to scan their travel documents at kiosks for data verification and compliance with destination and transit requirements
  • Flight rebooking: allowing passengers to get proactively rebooked and obtain their new boarding pass via a self-service channel such as kiosks in case of delays or cancellations, avoiding long lines 
  • Self-boarding: allowing passengers to self-scan their boarding token to gain entry to the aircraft, potentially using automated boarding gates similar to a train or metro station 
  • Bag recovery: enabling passengers to report a missing bag via a self-service channel instead of waiting in line at a baggage claim service counter

Background

  • Customer demand for self-service options keeps evolving as technology progresses 
  • Airlines need to reduce the cost of operations while improving service to passengers

Target

  • The target for 2014 is to implement Fast Travel projects covering 27% of eligible passengers 

Benefits

Passengers

    • Speed, convenience and control

Airlines

    • Simplified processes, reduced costs and increased customer service

Airports  

    • Improved use of existing infrastructure and better service

Status (as at end April 2014)

    • Currently 16.9% of passengers have access to Fast Travel compliant facilities


Updated: May 2014

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Additional information

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