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Fact Sheet: Fast Travel

Definition

The Fast Travel initiative responds to consumer demand for greater convenience as well as offering lower costs for the industry. It consists of six projects designed to offer a range of self-service options that give passengers more control over their journey.

Projects

  • Check in: allowing passengers to receive their boarding pass via self-service channels (web, kiosk, mobile phone or automated), avoiding long lines at check-in desks
  • Bags ready-to-go: enabling passengers to deliver their bags tagged and ready for acceptance to an airline representative or a self- service bag drop 
  • Document scanning: allowing passengers to scan their travel documents at kiosks for data verification and compliance with destination and transit requirements
  • Flight rebooking: allowing passengers to get proactively rebooked and obtain their new boarding pass via a self-service channel such as kiosks in case of delays or cancellations and so avoiding long lines 
  • Self-boarding: allowing passengers to self-scan their boarding token to gain entry to the aircraft, potentially using automated boarding gates similar to a train or metro station 
  • Bag recovery: enabling passengers to report a missing bag via a self-service channel instead of waiting in line at a baggage claim service counter

Background

  • Customer demand for self-service options keeps evolving as technology progresses 
  • Airlines need to reduce the cost of operations while improving service to passengers

Target

  • The target for 2014 is to implement Fast Travel projects covering 27% of eligible passengers 

Benefits

Passengers

    • Speed, convenience and control

Airlines

    • Simplified processes, reduced costs and increased customer service

Airports  

    • Improved use of existing infrastructure and better service

Status (as at end November 2014)

    • Currently 19.9% of passengers have access to Fast Travel compliant facilities


December 2014

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Additional information

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