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Consumer Issues

Presentation

Passenger Rights (pdf)
Chaitan Jain, Assistant Director, External Affairs

Unruly Passengers (pdf)
Paul Steele, Senior Vice President, Member and External Relations and Corporate Secretary

Unruly Passengers infographic (pdf)

Unruly Passenger report 2016

Consumer Protection Principles (pdf)

Examples of Application of ACD at Airports (pdf)

Interview series: Plane Talk series with WRS Geneva

On our website: Changing the Debate​

Factsheet

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