It is possible that your internet security setting is too high, which did not allow the plug-in to automatically download when you launch CASStats for the first time.
You can download the plug-in and install it manually.
1. Log into CASStats
2. Click on IATA BI Performance Suite
3. Click on Download plug in
4. You'll have a choice between English and
French. Download one of them.
5. Save and unzip the files on your desktop.
6. Open the pluginSetup.exe file
7. This would get the plug-in installed on
your computer.
8. You can now login again and browse the reports.