Reservations rules and procedures are easier to understand with this reference and training manual illustrated with real-life, easy-to-follow examples.

Essential for new trainees or a refresher for reservations agents already on the job, it contains all internationally agreed upon reservations, rules and interline reservations message procedures and addresses every possible reservations scenario.

In addition, the manual also contains electronic commerce implementation guides addressing: electronic reservation services providers, the integrated circuit card (smart card) and electronic ticketing.

The Reservations Services Manual now comes with a value-added CD-ROM that features an electronic version of the manual (in Adobe Acrobat PDF format) to facilitate searching by use of key words.

Published annually in English.

Designed for

• Technical/Staff
• Middle Managers
• Managers/Supervisors