AHM 804 is a very simple quality measurement and control system for ground handling services. It provides the handling company the tools to lower costs, improve efficiency and enhance the performance levels with no additional manpower.
It is certified globally by IATA, but measures service delivery at station level.
- Establish an IATA approved industry framework for performance measurement of service delivery standards related to aircraft ground handling services.
- Enable the providers of ground handling services to measure their performance/quality against standards agreed with their customers;
- Enable the purchaser of ground handling services to receive continuous feedback on agreed key performance indicators;
- Evaluate the performance of a provider of ground handling services on an ongoing basis.
- The IATA System for Performance Measurement of Service Delivery Standards is entirely focused in uncovering weakness and building on strengths.
- It allows for building and maintaining consistency in the short term, whilst providing a platform for continuous improvement in the longer term.
- The handler agrees with the customer airlines which activities are to be measured and the standards that should be achieved. AHM 804 tracks failures in meeting the agreed standards during continuous monitoring.
A key part of AHM 804 implementation process is that the staff involved in the use of the system fully buy into it to make it work.