Mishandled baggage is a US$2.94 billion dollar problem for the industry – every year. It also affects 42 million passengers annually and is the second most important factor in having a pleasant trip, according to an IATA CATS survey.
The BIP Toolkit has been developed from the experience gained during over 60 airport consultations in collaboration with IATA member airlines. These visits helped identify the most common baggage issues (up to 95% of mishandling) as well as collect industry best practices in baggage handling.
- Over 100 solutions to lowering baggage mishandling
- Reduced operational costs
- Improved baggage service