Skip to main content

Test Home
You & IATA


You are here: Home » Publications

Passenger Services Conference Resolutions Manual (PSCRM)

All the resolutions and recommended practices that have been universally agreed upon by airlines to process passengers and baggage in the international interline environment are contained in this manual.

See the 34th edition's table of contents (PDF) and key changes (PDF).

It includes procedures for reservations, passenger and baggage check-in and ticket issuance, specifications for baggage tag and ticketing and various multilateral interline agreements and other passenger traffic-related regulations.

The PSCRM comes with a value-added CD-ROM that features an electronic version of the manual (in Adobe Acrobat PDF format) to facilitate searching by use of key words.

Designed for

  • Airlines
  • Airports
  • Original Equipment Manufacturers (OEMs)
  • Global Distribution Systems (GDS)
  • Computer Reservation Systems (CRS)
  • System providers
  • Government agencies & libraries
  • Travel agents
  • Education institutions
Product Details Buy Online!
Media: Book with CD-ROM enclosed
Edition: 34 - 1 June 2014 to 31 May 2015
Language: English
Regular Price: US$549
Note: Now includes the PADIS EDIFACT manuals

Additional information

© International Air Transport Association (IATA) 2015. All rights reserved.