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Passenger Services Conference Resolutions Manual (PSCRM)

All the resolutions and recommended practices that have been universally agreed upon by airlines to process passengers and baggage in the international interline environment are contained in this manual.

See the 35th edition's table of contents (PDF) and key changes (PDF).

It includes procedures for reservations, passenger and baggage check-in and ticket issuance, specifications for baggage tag and ticketing and various multilateral interline agreements and other passenger traffic-related regulations.

The PSCRM comes with a value-added web download that features an electronic version of the manual to facilitate searching by use of key words.

Designed for

  • Airlines
  • Airports
  • Original Equipment Manufacturers (OEMs)
  • Global Distribution Systems (GDS)
  • Computer Reservation Systems (CRS)
  • System providers
  • Government agencies & libraries
  • Travel agents
  • Education institutions


Order your PSCRM online or try our Passenger Standards Combo and save!

Product Details Buy Online!
Media: Book with new web download version
Edition: 35 - 1 June 2015 to 31 May 2016
Language: English
Regular Price: US$576
Note: Includes the PADIS EDIFACT manuals
Product Details Buy Online!
Media: Combo June 2015 Releases
Edition: 03
Language: English
Regular Price: USD1,655
Note: Passenger Standards Combo - Includes the PSCRM, AIRIMP, MITA and ACD

Additional information

© International Air Transport Association (IATA) 2015. All rights reserved.