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Reservations Services Manual (RSM)

Over the last couple of years, IATA's Reservations Services Manual (RSM) has been undergoing a complete overhaul. The evolution continues in the 26th edition with many new or updated features providing greater clarity and accuracy. See the 26th edition Table of Contents (pdf).

What is RSM?

RSM is a reference and training manual illustrated with real-life, easy-to-follow examples to better understand reservations rules and procedures. It contains all internationally agreed upon reservations, rules and interline reservations message procedures and addresses every possible reservations scenario.

All of the products and services that can compose a customer's entire journey are today being distributed through a number of marketing channels, utilizing professional agents and personal data services. This manual also explores the relationship and technology that exists amongst airlines, customers, marketing media and service provides.

This manual complements the Reservations Interline Message Procedures - Passenger (AIRIMP), providing a broader understanding, usage and acceptance of standard reservations procedures. It also enables airlines and other travel industry organizations to conduct their everyday business in the most efficient and economical manner with a more effective response to customers.

Product Format

The Reservations Services Manual is available in Print or as an Adobe Acrobat PDF Entreprise version (9078-26). The Entreprise license allows your organisation to:
  • Search by key words
  • Print specific sections
  • Distribute within your company

Who uses it?

  • Reservations agents or trainees, Airlines, Travel Agencies, Computer Reservation Systems (CRS), System Providers, Global Distribution Systems (GDSs), Airports, Government Agencies
Product Details Buy Online!
Media: Reservations Services Manual (RSM) - PDF Entreprise License
Edition: 26 - Effective 1 December 2014
Language: English
Regular Price: US$2450
Note: Available now! Discounts available for IATA member airlines & IATA Strategic Partners
Product Details Buy Online!
Media: Reservations Services Manual (RSM) - Book
Edition: 26 - Effective 1 December 2014
Language: English
Regular Price: US$249
Note: Published mid November 2014. Discounts available for IATA member airlines & other organizations affiliated with IATA.
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Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.