Reservations Services Manual (RSM)
IATA's Reservations Services Manual (RSM) 27th Edition has arrived! This edition is the result of the ongoing redesigning of our framework and content since the 23rd Edition.
The RSM is designed to provide a central source of reservations procedures and practices, according to your needs. The latest edition includes updates to chapters such as Group Bookings and Chargeable Ancilliary Services. See the RSM 27th edition Table of Contents (pdf) to learn more.
What is RSM?
RSM is a reference and training manual illustrated with real-life, easy-to-follow examples to better understand reservations rules and procedures. It contains all internationally agreed upon reservations, rules and interline reservations message procedures and addresses every possible reservations scenario.
All of the products and services that can compose a customer's entire journey are today being distributed through a number of marketing channels, utilizing professional agents and personal data services. This manual also explores the relationship and technology that exists amongst airlines, customers, marketing media and service provides.
This manual complements the Reservations Interline Message Procedures - Passenger (AIRIMP), providing a broader understanding, usage and acceptance of standard reservations procedures. It also enables airlines and other travel industry organizations to conduct their everyday business in the most efficient and economical manner with a more effective response to customers.
The Reservations Services Manual is available in Print or as an Adobe Acrobat PDF Entreprise version (9078-27). The Entreprise license allows your organisation to:
- Search by key words
- Print specific sections
- Distribute within your company
Who uses it?
- Reservations agents or trainees, Airlines, Travel Agencies, Computer Reservation Systems (CRS), System Providers, Global Distribution Systems (GDSs), Airports, Government Agencies