Totally revised for first time in 6 years, this new edition (September 2012) has been updated to reflect current trends in reservation protocols. It also includes a new section on the interface between Reservations Systems (RES) and Departure Control Systems (DCS).
What is RSM?A reference and training manual illustrated with real-life, easy-to-follow examples to better understand reservations rules and procedures.
It contains all internationally agreed upon reservations, rules and interline reservations message procedures and addresses every possible reservations scenario.
All of the products and services that can compose a customer's entire journey are today being distributed through a number of marketing channels, utilizing professional agents and personal data services. This manual also explores the relationship and technology that exists amongst airlines, customers, marketing media and service provides.
This manual is a great supplement to the Reservations Interline Message Procedures - Passenger (AIRIMP), for a much broader understanding, usage and acceptance of standard reservations procedures, and to enable airlines and other travel industry organizations to conduct their everyday business in the most efficient and economical manner with a more effective response to customers.
The Reservations Services Manual is available in Print or as an Adobe Acrobat PDF Entreprise version (9078-24). The Entreprise license allows your organisation to:
- Search by key words
- Print specific sections
- Distribute within your company
Who uses it?
- Reservations agents or trainees
- Travel Agencies
- Computer Reservation Systems (CRS)
- System providers
- Global Distribution Systems (GDSs)
- Government Agencies