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Reservations Services Manual (RSM)

Having been revised in 2012 for first time in 6 years, this new 25th edition (effective December 2013 - available mid November 2013) has been completely reviewed to simplify and streamline the structure and content for easier reading. See the 25th edition Table of Contents (pdf).

What is RSM?

A reference and training manual illustrated with real-life, easy-to-follow examples to better understand reservations rules and procedures.

It contains all internationally agreed upon reservations, rules and interline reservations message procedures and addresses every possible reservations scenario.

All of the products and services that can compose a customer's entire journey are today being distributed through a number of marketing channels, utilizing professional agents and personal data services. This manual also explores the relationship and technology that exists amongst airlines, customers, marketing media and service provides.

This manual is a great supplement to the Reservations Interline Message Procedures - Passenger (AIRIMP), for a much broader understanding, usage and acceptance of standard reservations procedures, and to enable airlines and other travel industry organizations to conduct their everyday business in the most efficient and economical manner with a more effective response to customers.

Product Format

The Reservations Services Manual is available in Print or as an Adobe Acrobat PDF Entreprise version (9078-25). The Entreprise license allows your organisation to:
  • Search by key words
  • Print specific sections
  • Distribute within your company

Who uses it?

  • Reservations agents or trainees, Airlines, Travel Agencies, Computer Reservation Systems (CRS), System Providers, Global Distribution Systems (GDSs), Airports, Government Agencies
Product Details Buy Online!
Media: Reservations Services Manual (RSM) - PDF Entreprise License
Edition: 25 - Effective 1 December 2013
Language: English
Regular Price: US$2399
Note: Available now! Discounts available for IATA member airlines & IATA Strategic Partners
Product Details Buy Online!
Media: Reservations Services Manual (RSM) - Book
Edition: 25 - Effective 1 December 2013
Language: English
Regular Price: US$239
Note: Published mid November 2013. Discounts available for IATA member airlines & other organizations affiliated with IATA.
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Additional information

© International Air Transport Association (IATA) 2014. All rights reserved.