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IATA Digital Publications Support

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Do you need help with your IATA publication? See these Frequently Asked Questions for IATA software applications and digital publications, including activation and deactivation, and other technical support issues.

Our full IATA Publications Support site includes the entire set of support articles. Please visit the site to get assistance with your IATA publication, and find details on how to contact us for further help.

IATA Desktop Reader for Windows & IATA Standalone Applications

I can't use automatic/online activation. How do I perform a manual/offline activation?

  1. Start the application. It will prompt you to activate the product. Click Next.
  2. Enter your email address twice.
    Enter your email address
  3. Unless there are special Internet restrictions on your network, Click "No" when prompted for special proxy credentials.
    Special proxy credentials
    If special proxy credentials are required, you may have to talk to your IT department for the details.
  4. Click Next, then Next again.
  5. Click Activate.
  6. Select the 4th option: "Other options..."
    Other options
  7. Click on "Manually activate"...
    Manually activate
  8. Enter the product key.
  9. Select "Save the Activation Request file" and save it to your Desktop.
    Save the Activation Request file
  10. While keeping the installer window open, go to our Manual Activation page at: https://pubdownload.iata.org/ManualActivation.aspx​
  11. Upload the ActivationRequest.XML file you just saved.
    Upload the activation request file
    If you encounter problems uploading the file, you can also open it in Notepad, and copy-paste its content into the big text box underneath.
  12. Select the option "Download the Activation Response XML file" and save it to your Desktop.
    Download the Activation Response XML
  13. Return to the installer window, and select the 2nd option "Open the Activation Response file".
    Open the Activation Response file
  14. Select the requested file (saved to Desktop), and this should complete the offline activation.

How do I deactivate/release a product key to transfer an IATA application to a new computer?

If you still have access to the initial installation, you can deactivate the product directly from the application...

- In the Tools menu, select Deactivate.

... or from the application's control panel:

  1. Go to Start menu > All Programs > IATA > [Product Name] > Tools > Control Panel
  2. In the control panel, go to the Activation tab and click "Deactivate online"
    Deactivate online
    If the online deactivation cannot be performed, an offline deactivation may be required.
  3. Go to Start menu > All Programs > IATA > [Product Name] > Tools > Control Panel
  4. In the control panel, go to the Activation tab and click "Offline deactivation"
    Offline deactivation
    The file "DeactivationRequest.xml" will be saved to your Windows desktop.
  5. Go to IATA's Manual Deactivation page at https://pubdownload.iata.org/ManualDeactivation.aspx​ and upload the deactivation request file.
    Upload the deactivation request file
    If somehow you cannot upload the file, you can copy-paste the content of the DeactivationRequest.xml file into the large text box.
  6. Click "Process deactivation request"

Once the product has been successfully deactivated, you can then install and activate the application on another computer, using the same product key.

If you do not have access to the old computer and cannot perform the deactivation, please contact the Publishing Support team at cbpsupport@iata.org.

1) In the subject, please mention the product and action required. For example:

Support Request: DGR 2016 deactivation
Or
Support Request: AHM 36 deactivation

2) In the body of the message, please be sure to include the following information:

  • Product name and edition : 
  • Product key : 
  • Reason for deactivation request : 

IATA will most often be able to respond within one business day (EST).


How do I download an IATA application setup/install file?

IATA application download links expire after 30 days. If you received a product download link more than 30 days ago and have not yet activated the application, a new download link may be requested:

  1. Visit IATA's downloads page: https://pubdownload.iata.org
  2. On the left side of the page, make sure "Download an Installer" is selected:
    Download an installer
  3. Then select the product in the list, enter your product key and email address.
  4. If you are trying to install an older version, make sure you select "Previous Editions" or "Older Editions":
    Current or Previous Editions
  5. Click Validate.

A link to the application setup file will be delivered. We recommend you Save the file to your computer, and keep the product key for your records.


Are IATA applications available for Mac computers?

IATA applications are delivered in a native Windows format. Mac versions are not available.

Some customers do use IATA applications on their Mac computers using a virtualization layer. The application is installed within a virtual Windows computer on the Mac device, hosted in a virtualization product such as Parallels Desktop, VMWare Fusion or Oracle VirtualBox.

Your IT Support colleagues may be able to advise and assist on using such a solution.


Activation in a virtual environment (virtual computer, virtual desktop, distributed application, etc.).

Activation within virtual environments is not enabled for IATA applications. IATA apologizes for any inconvenience this may pose.

In some cases virtual environment activation may be enabled. Please visit our full Publications Support site and submit a New Ticket. Describe what you are trying to achieve in terms of installation conditions, including the following points:

  • The name and product key of your IATA product(s).
  • Virtualization type (e.g. virtual machine, virtual desktop, virtual/distributed application, etc.).
  • Target operating system (e.g. Windows 7, Windows Server 2012 R2, etc.).
  • Virtualization product used (e.g. Parallels Desktop, VMWare Fusion, VMWare ThinApp, Citrix XenApp, Microsoft App-V, Remote Desktop Services, etc.).
  • The number of core users.
  • The number of infrequent users.
  • Geographical distribution.

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