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Simplifying the Business while providing passengers with personalized choice of products and services
Six short films to illustrate the Benefits of Aviation
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IATA's DG & CEO called for global standards to be at the heart of framework for ASEAN single market in Singapore on 11 February
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In this issue:
Judging if something is pro consumerIATA's Director General & CEO editorial
CEO interview - Cathay PacificJohn Slosar says that responding to the diversity of customer requirements is the key to success
Special report - Passenger experienceThe next generation of Simplifying the Business projects promise to further transform the passenger experience
Passenger rights - Signs of confusionJoined up thinking and harmonization are required to address a complex, confusing patchwork of national, regional and global passenger rights regulations
CEO interview - Alaska AirBrad Tilden explains how innovation will remain a cornerstone of the airline’s strategy
Inflight entertainment - Upwardly mobilePersonal devices on aircraft may not spell the end of traditional inflight entertainment systems but could force management into a serious rethink
Safety strategy - Leaving nothing to chanceThe IATA Operational Safety Audit is a cornerstone of the industry safety strategy. An enhanced version will build on the excellent safety results in 2012
Soapbox - It is time to deliver global ATMTackling issues with a structured project management approach - by Jeff Poole, Director General CANSO
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