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Passenger Rights

Today, over 50 countries have implemented a passenger rights regime of some kind, Israel and the Philippines being the latest countries to join the list. Most of these regimes have come about in the last seven years.

The spread of overlapping passenger rights legislation creates uncertainty over which regime applies in specific situations, leading to difficulties for airlines and confusion among passengers, increasing industry costs and reducing connectivity.

To strengthen the industry response to this concerning policy trend, the Industry Affairs Committee has developed a set of core principles for consumer protection legislation. The Board will consider these principles in the form of an AGM resolution at its next meeting in June.

Protecting passengers while ensuring competitiveness

The principles aim to strike a balance between passenger protection, commercial freedoms and industry competitiveness. They provide a clear position that can be used by the industry to shape proactively the passenger rights debate. IATA will be reaching out to member airlines to obtain feedback on these principles in the weeks prior to the AGM. 

It is our hope that a united industry response on this issue will strengthen our ability to influence the discussion in countries considering new regimes or revising existing ones.

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